[Default] On 27 May 2017 22:03:38 -0700, in bit.listserv.ibm-main [email protected] (Timothy Sipples) wrote:
>Clark Morris wrote: >>IBM needs to be able to have 24/365.24 availability online of Shop Z >>series (all software download) and the related problem reporting and >>information facilities. > >Clark, what you're describing is NOT POSSIBLE. Any/every particular public >Internet connection does not offer a continuous availability SLA, period. > >IBM can, and should (in my view), improve the part(s) of the service >equation IBM can improve. But if you have mission critical needs you MUST >plan for not being able to reach IBM -- or any other vendor(s) -- from your >site(s). Sorry about that, but that's the simple reality. For everyone. If you need to get a fix, the Internet had better be working and most data centers are probably in deep trouble if it isn't working. While problems can be reported and researched by phone, if a fix is needed I doubt dial-up will be adequate. The entire problem resolution system requires continuous availability. Microsoft understands this. That IBM doesn't is one of the reasons I voted against the IBM Board. Clark Morris > >-------------------------------------------------------------------------------------------------------- >Timothy Sipples >IT Architect Executive, Industry Solutions, IBM z Systems, AP/GCG/MEA >E-Mail: [email protected] > >---------------------------------------------------------------------- >For IBM-MAIN subscribe / signoff / archive access instructions, >send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
