Anecdotal: When I'm trying to get to an IBM service and it's not
available, it's highly likely the problem is on the IBM side. Why?
because if it was a public/local internet problem I wouldn't be trying
to get to an IBM service - I'd be trying to solve our internet issue so
my wife can post pictures of her lunch on Facebook.
No doubt we need a backup! My method (and really my primary too) is a
pile of PDF files downloaded to my Win10 desktop and also to my work
laptop. Works great - well, until IBM drops PDF files (which I hear
could be on the way). No problem, I'll just start memorizing all the
IDC3009I return codes. How hard could that be?
Timothy Sipples wrote:
Clark Morris wrote:
IBM needs to be able to have 24/365.24 availability online of Shop Z
series (all software download) and the related problem reporting and
information facilities.
Clark, what you're describing is NOT POSSIBLE. Any/every particular public
Internet connection does not offer a continuous availability SLA, period.
IBM can, and should (in my view), improve the part(s) of the service
equation IBM can improve. But if you have mission critical needs you MUST
plan for not being able to reach IBM -- or any other vendor(s) -- from your
site(s). Sorry about that, but that's the simple reality. For everyone.
--------------------------------------------------------------------------------------------------------
Timothy Sipples
IT Architect Executive, Industry Solutions, IBM z Systems, AP/GCG/MEA
E-Mail: [email protected]
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