On Wednesday, July 17, 2002, at 10:06 AM, Dale Goodvin wrote:
> Hi John, he may well have been a jerk, but I also think the frustration > level must > be VERY high for these folks. they obviously have been given a kind of > "script" to > go by and are not allowed to alter it. Also, they must be pretty > bummed out when > they can't find the answer to a question and Apple has not provided > them with a > decent way of handling the problem. Thus: "Nope, there's no one else > you can talk > to." > I am not so sure that they have a script, although they are all obviously limited by their own knowledge levels and expertise. There are more senior techs who the basic techs can transfer your call to. At least this is what happened to me. Amber -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
