On 2/18/04 1:35 PM, "Jim" <[EMAIL PROTECTED]> Spew into the Cybertrough: >> Am I being unreasonable to interpet my (paid) contract with them for >> HD back-up for a flat fee of $150 to include, uhhhhh, the back-up of >> my (entire) HD, which he KNEW (and chastised me about numerous times) >> was nearly full? Nowhere does it say they'll back-up a maximum of 8 >> gigs, including only 2 DVDs or charge $30 per DVD over 2 .. and there >> was NO HINT about further charges, plus he KNEW I'd agonized over the >> $150 to begin with....
I am a full time Apple Service Technician. I manage a Service Center. The charge of $150 is right on the mark for a data backup and diagnosis. Now at our shop if we do a data backup we do not *ever* back up the *whole* hard drive. We back up pertinent data. All applications as well as the operating system will have to be reinstalled. What we do is use a series of stable backup media such as external hard drives, burners, USB thumb drives, etc to get data off. If all else fails we take the HD our and slave it into a G4 we use for data backups and move the data that way. It is a technicians job to warn you about data loss and even to be sure that in the future you learn to do regular backups. He should also have told you that there is no guarantee with a data backup, and that you might not get anything back. The data might be bad, or the drive might fail during the backup process. Did they tell you any of that? But I totally agree with you. There should be no further charges than those agreed at the counter. Where did you take it? -- Kyle H. Hansen "It's Always darkest... right before it gets totally black." -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
