.....From: "Janet Hopper" <[EMAIL PROTECTED]> Subject: Is this fair charge/restriction for HD back-up, supposedly a flat fee? Date: Wed, 18 Feb 2004 09:23:34 -0800
My eMac 700 combo was a mess before it was even 1-year-old (finally would
only boot to a blue screen). I took it in recently for repair (at MacMall
place - Creative Computers in Santa Monica, CA) 2 days before the one-year
warranty was up and have AppleCare. In order to fix it (installed new
logicboard and still wouldn't work, they said it was severely fragmented &
too full HD), they had to erase my hard drive (34 of 40 gigs of info, mostly
music). Because I had been unable to burn CDs for awhile, I was unable to
back-up and decided to pay the $150 flat fee to back-up the HD. I was asked
if I wanted it on CDs or DVDs and, once assured that they were included in
the flat fee and there would be no other charges involved, I chose DVDs for
the tech's ease, saying "it will be less button-pushing for you, right?" and
he agreed.
Any experience or feedback is welcome. My previous computer (Performa) was
never in for repair in the almost 10 years I used it .. yes, TEN years .. so
I have no frame of reference for computer repairs and there may be "common
sense" issues I'm not aware of.
Thank you, Janet
Wow, $150 sounds high for a backup. FireWire hard drives are relatively cheap, I have a 60GB from CompUSA that I got for $60 with two $30 rebates and a SmartDisk 80GB for $60 that I didn't need but the dotmac coupon and rebate deal were too good to pass up. Even without too much shopping around, FW drives can be found for just over a dollar per gig, which turns out to be cheap insurance. I can remember being happy to pay a dollar per meg when I had a Centris.
I agree that your entire drive should be backed up, and seems like Creative is trying to take advantage of the fact that you need your computer. My only dealings with them (I'm also in SoCal) have been with the old Redondo Beach store, where they fixed the modem in my old PowerBook 520 and I bought a speedy external 12x CDROM. Boy, that should date me some, doesn't it?
--- JSH TiBook
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