On 12/5/05, JASON GRESHES <[EMAIL PROTECTED]> wrote: > Apple's first line of AppleCare represenatives are unhelpful assholes. > > The next line of representatives want to be helpful, but can't always figure > out how to do it. > > The last line of reps are very helpful. > > The trick is working your way past the flotsam to the people that will help > you. > > The first thing to do is call back--the first person you got was an idiot, > you might not get them or a comperable idiot the second time. > > If you do get a moron, read them AppleCare's terms and conditions right off > the AppleCare page on Apple's site: > > http://www.apple.com/support/products/acra/ > > It clearly states that shipping costs are covered. Keep reading the page to > them again and again until you get shuffled up to somoene that will help you. > The page at this link repeatedly talks about "your institution", which indicates it is specific to Applecare purchased by commercial/educational organizations. The following link:
http://www.apple.com/support/products/proplan.html is about the Applecare Protection Plan, and appears to apply to normal consumers, and doesn't say a thing about shipping. This link specifically talks about Applecare in relation to iMacs and eMacs: <http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wo/StoreReentry.wo?productLearnMore=M8851LL%2FA> Even though it doesn't say anything about shipping, it might still be worth trying to work your way up the support ladder. They may decide to pay for the shipping just to get rid of you :) Kurt -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[email protected]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> --------------------------------------------------------------- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---------------------------------------------------------------
