I kind of wish they told me that when they talked me into Applecare...
what good is it if you have to drive for 5 hours??
I emailed them and a really nice guy named Allen Rhodes called me (wooohoooo from America) 5 minutes after I emailed them ( I had to dig for an hour to find that email form too! )
Basically he said I was out of luck.
Man I am realllllly discouraged.

On Dec 5, 2005 ,Dec 5, 2005, at 5:39 PM, John Slavin wrote:

Laptops are covered as you believe your iMac should. They'll send you an empty box and you simply stick your powerbook or ibook in it, tear off the label with your name on it, which exposes the prepaid label to Apple, hand it to the shipper, and send it back. If you happen to be there when the delivery person is there, you can literally hand it right back to the delivery person. It is my understanding that desktops are not this way. My situation, distance-wise, is similar to yours and for this reason I encourage people to buy laptops with Applecare.

John


On Dec 5, 2005, at 6:24 PM, Laura Drew wrote:

I have been using Mac's for years and been trying for years to convert all my friends. I live in Jackson Wyoming, about 300 miles from any Apple dealer or store. I have always bought my Macs via mail order of course thinking if there was something wrong I would put it in the box and mail it to have it fixed. Near the end of the first year Apple called me and talked me into Applecare, suggesting the flatpanel screen could easily be damaged and I agreed.
I bought the applecare.
Now, my screen is tilting to the left a bit and the arm is a bit loose (which by a search I have seen it does happen) I called Applecare and they said the only way I could have it fixed is if I brought it to a Authorized appledealer/repair. They would not let me ship it anywhere (well I could but at my own expense)
Am I loosing my mind? Does this seem unfair to you?
Its gonna cost me $200 to fix this out of my own pocket. Can you tell me if there is someone else to contact? Is it too much to ask that they pay for the shipping? What if I lived in Alaska? Do they WANT people to buy their products.
sorry for the rant-I am disappointed.



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