I kind of wish they told me that when they talked me into Applecare...
what good is it if you have to drive for 5 hours??
I emailed them and a really nice guy named Allen Rhodes called me
(wooohoooo from America)
5 minutes after I emailed them ( I had to dig for an hour to find
that email form too! )
Basically he said I was out of luck.
Man I am realllllly discouraged.
On Dec 5, 2005 ,Dec 5, 2005, at 5:39 PM, John Slavin wrote:
Laptops are covered as you believe your iMac should. They'll send
you an empty box and you simply stick your powerbook or ibook in
it, tear off the label with your name on it, which exposes the
prepaid label to Apple, hand it to the shipper, and send it back.
If you happen to be there when the delivery person is there, you
can literally hand it right back to the delivery person. It is my
understanding that desktops are not this way. My situation,
distance-wise, is similar to yours and for this reason I encourage
people to buy laptops with Applecare.
John
On Dec 5, 2005, at 6:24 PM, Laura Drew wrote:
I have been using Mac's for years and been trying for years to
convert all my friends.
I live in Jackson Wyoming, about 300 miles from any Apple dealer
or store.
I have always bought my Macs via mail order of course thinking if
there was something wrong I would put it in the box and mail it to
have it fixed.
Near the end of the first year Apple called me and talked me into
Applecare, suggesting the flatpanel screen could easily be damaged
and I agreed.
I bought the applecare.
Now, my screen is tilting to the left a bit and the arm is a bit
loose (which by a search I have seen it does happen)
I called Applecare and they said the only way I could have it
fixed is if I brought it to a Authorized appledealer/repair.
They would not let me ship it anywhere (well I could but at my own
expense)
Am I loosing my mind? Does this seem unfair to you?
Its gonna cost me $200 to fix this out of my own pocket. Can you
tell me if there is someone else to contact?
Is it too much to ask that they pay for the shipping? What if I
lived in Alaska? Do they WANT people to buy their products.
sorry for the rant-I am disappointed.
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