Apple's first line of AppleCare represenatives are unhelpful assholes. The next line of representatives want to be helpful, but can't always figure out how to do it.
The last line of reps are very helpful. The trick is working your way past the flotsam to the people that will help you. The first thing to do is call back--the first person you got was an idiot, you might not get them or a comperable idiot the second time. If you do get a moron, read them AppleCare's terms and conditions right off the AppleCare page on Apple's site: http://www.apple.com/support/products/acra/ It clearly states that shipping costs are covered. Keep reading the page to them again and again until you get shuffled up to somoene that will help you. That's what I did when my G3 ibook crapped out--they weren't helpful at first, but kept at it and ended up being given a G4 ibook as a free replacement. Jason On Monday, December 05, 2005, at 07:24PM, Laura Drew <[EMAIL PROTECTED]> wrote: > I have been using Mac's for years and been trying for years to >convert all my friends. >I live in Jackson Wyoming, about 300 miles from any Apple dealer or >store. >I have always bought my Macs via mail order of course thinking if >there was something wrong I would put it in the box and mail it to >have it fixed. >Near the end of the first year Apple called me and talked me into >Applecare, suggesting the flatpanel screen could easily be damaged >and I agreed. >I bought the applecare. >Now, my screen is tilting to the left a bit and the arm is a bit >loose (which by a search I have seen it does happen) >I called Applecare and they said the only way I could have it fixed >is if I brought it to a Authorized appledealer/repair. >They would not let me ship it anywhere (well I could but at my own >expense) >Am I loosing my mind? Does this seem unfair to you? >Its gonna cost me $200 to fix this out of my own pocket. Can you tell >me if there is someone else to contact? >Is it too much to ask that they pay for the shipping? What if I lived >in Alaska? Do they WANT people to buy their products. >sorry for the rant-I am disappointed. > > > >-- >The iMac List is sponsored by <http://lowendmac.com/> and... > > Small Dog Electronics http://www.smalldog.com | Refurbished Drives | > - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | > > Support Low End Mac <http://lowendmac.com/lists/support.html> > >iMac List info: <http://lowendmac.com/imac/list.shtml> > --> AOL users, remove "mailto:"; >Send list messages to: <mailto:[email protected]> >To unsubscribe, email: <mailto:[EMAIL PROTECTED]> >For digest mode, email: <mailto:[EMAIL PROTECTED]> >Subscription questions: <mailto:[EMAIL PROTECTED]> >Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> > > >--------------------------------------------------------------- >iPod Accessories for Less >at 1-800-iPOD.COM >Fast Delivery, Low Price, Good Deal >www.1800ipod.com >--------------------------------------------------------------- > > > -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[email protected]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> --------------------------------------------------------------- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---------------------------------------------------------------
