At 09:02 AM 7/29/99 -0500, you wrote:
>Pardon me but is this message from a Tech Support Rep at IPSWITCH, becuase
>to be frank with you If I ever saw a message come from my technical support
>department with the attitude that this one has it would be that last one
>that I see come from him. Present your company with stature and attention,
>not anger and frustration. What kind of image would you say this message
>portraits of IPSWITCH.??
Actually I didn't feel that Dan's message was overboard, although I did
sense some frustration. I agree that a support person must represent his
company with professionalism, but I also feel that this list in particular
has become something of a community, as opposed to simply an impersonal
support list. As such, I'm not offended when one of IPSwitch's people show
some frustration. It shows they're human too, and is usually more
informative than canned company responses that I've seen on some other
lists. This being a "user forum", and not an official support list anyway,
IPSwitch's people aren't even obligated to participate in the first place,
yet it's not uncommon for Dan and a few others to jump in and provide
assistance when they're able. I appreciate that :)
--
Kirk Mitchell-General Manager [EMAIL PROTECTED]
Keystone Connect Unlock Your World
Altoona, PA 814-941-5000 http://www.keyconn.net
Please visit http://www.ipswitch.com/support/mailing-lists.html
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