Ok i like this one better....I agree if you can get your point across and
make it so it dosent sound like your talking from a script that helps. You
have to be real with customers and make them feel that you really are
helping them not just ohhh another customer. I have always made an effort to
try to deal with customers more on a one to one basis, not just do this and
this and this and that will fix it. I deal with a large amount of corporate
customers so its not as easy to try to become "There" contact. Appreciate
the effort, and as far as age goes hehe imagine this 22 your old Systems
Administrator for a multi million dollar isp. You would not even image the
kind of static i catch here on a daily basis :))
Michael Mckinnon
Systems Administrator
----- Original Message -----
From: Daniel Donnelly <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, July 29, 1999 2:39 PM
Subject: Re: [IMail Forum] Off the topic ( ftp )
> Michael,
>
> That's why they pay me the BIG BUCKS (Yea, right!). I may have a few rough
> edges as Vaughn says, but I too am willing to take a bit of heat for it
and
> will admit that it might not have been the best way to phrase my answer.
Just
> try to tell it like it is (boy, does that phrase tell my age???).
>
> That is part of what I like best about my job, is that I can make the
point.
> Part of a support job is learning when to say 'I'm right and you are not',
but
> not in so many words. But, I do feel that I should be treated in this
forum,
> just like you would expect to be treated (OK, maybe not exactly). Set you
> standards high and I'll try.
>
> BTW, I've recently been told, nore than once, that I use '!' often in my
> email. FYI, I usually use them only when I'm trying to make a point (like
in a
> written sentance). They are not emoticons, in my email language. Again,
I'll
> try not to use them often.
>
> Can we end this thread now? At least change the subject line if you
> reply.
>
> Daniel Donnelly
> Ipswitch Technical Support
> ________________________________________________________
> See our Knowledge Base at http://support.ipswitch.com/kb
> URL for List Servers: http://www.ipswitch.com/Support/mailing-lists.html
>
>
> In reply to 29 Jul message from [EMAIL PROTECTED]:
>
> >Well ill have to admit, If i could get away with letting my techs come
> >off strongly enough to set the point across i would. Our Imail is
> >running ok sept for the webmsg32 and so on put got perl scripts taking
> >care of that till a patch comes out. So sa la ve` ill wait and see what
> >comes about.
>
> >Michael Mckinnon
> >Systems Administrator
>
> >----- Original Message -----
> >From: Vaughn Thurman <[EMAIL PROTECTED]>
> >To: <[EMAIL PROTECTED]>
> >Sent: Thursday, July 29, 1999 11:40 AM
> >Subject: Re: [IMail Forum] Off the topic ( ftp )
>
>
> >> I think you may have been right in some respects Michael, but the thing
> is
> >> we are all used to DAN'S STYLE! :-) Dan does come off a bit
> "un-sanded"
> >> sometimes but boy am I one who could use the edges smoothed! See...
> now
> >> that we have seen you flare we know your human too! How's you IMAIL
> >system
> >> doing these days?
> >> -V
> >>
> >> ----- Original Message -----
> >> From: michaelm <[EMAIL PROTECTED]>
> >> To: <[EMAIL PROTECTED]>
> >> Sent: Thursday, July 29, 1999 10:30 AM
> >> Subject: Re: [IMail Forum] Off the topic ( ftp )
> >>
> >>
> >> > Ok maybe its just me, I mean I dont even really post to this list I
> just
> >> > read that message just seemed a bit on edge. Maybe I shouldnt read
> so
> >deep
> >> > into them.
> >> >
> >> > Sorry
> >> > MM
> >> >
> >> > ----- Original Message -----
> >> > From: Grant Griffith <[EMAIL PROTECTED]>
> >> > To: <[EMAIL PROTECTED]>
> >> > Sent: Thursday, July 29, 1999 9:23 AM
> >> > Subject: Re: [IMail Forum] Off the topic ( ftp )
> >> >
> >> >
> >> > > Hu, I don't see any anger of frusration?!? Just letting us know
> info
> >of
> >> a
> >> > package they have and what it is and is not capable of.
> >> > >
> >> > >
> >> > > ---------- Original Message ----------------------------------
> >> > > From: "michaelm" <[EMAIL PROTECTED]>
> >> > > Reply-To: [EMAIL PROTECTED]
> >> > > Date: Thu, 29 Jul 1999 09:02:37 -0500
> >> > >
> >> > > >Pardon me but is this message from a Tech Support Rep at IPSWITCH,
> >>
> > becuase
> >> > > to be frank with you If I ever saw a message come from my technical
> >>
> > support
> >> > > department with the attitude that this one has it would be that
> last
> >one
> >> > > that I see come from him. Present your company with stature and
> >> attention,
> >> > > not anger and frustration. What kind of image would you say this
> >message
> >> > > portraits of IPSWITCH.??
> >> > >
> >> > > Michael Mckinnon
> >> > > Systems Administrator
> >> > >
> >> > >
> >> > > ----- Original Message -----
> >> > > From: Daniel Donnelly <[EMAIL PROTECTED]>
> >> > > To: <[EMAIL PROTECTED]>
> >> > > Sent: Thursday, July 29, 1999 8:41 AM
> >> > > Subject: Re: [IMail Forum] Off the topic ( ftp )
> >> > >
> >> > >
> >> > > > Before this goes too far, our FTP Server can use its own or the
> >IMail
> >> > > > database. This does NOT mean that if you use an external DB for
> >IMail
> >> > that
> >> > > > WS_FTP Server can user that DB! When we say IMail DB, we mean the
> >>
> > internal
> >> > > > IMail DB, and no others (NT or external). External DB access for
> >>
> WS_FTP
> >> > > Server
> >> > > > is a planned feature in the next release. No, I do not have any
> data
> >> on
> >> > > when
> >> > > > that might be.
> >> > > >
> >> > > > Daniel Donnelly
> >> > > > Ipswitch Technical Support
> >> > > > ________________________________________________________
> >> > > > See our Knowledge Base at http://support.ipswitch.com/kb
> >> > > > URL for List Servers:
> >> http://www.ipswitch.com/Support/mailing-lists.html
> >> > > >
> >> > > >
> >> > > > In reply to 28 Jul message from [EMAIL PROTECTED]:
> >> > > >
> >> > > >
> >> > > > >Why not try the IpSwitch FTP Server. I tried it out once and
> foudn
> >> it
> >> > > > >okay. I use MS FTP though simply for easiness sake.
> >> > > >
> >> > > > >Anthony
> >> > > > > ----- Original Message -----
> >> > > > > From: Sudeep Joshi
> >> > > > > To: [EMAIL PROTECTED]
> >> > > > > Sent: Wednesday, July 28, 1999 9:26 PM
> >> > > > > Subject: [IMail Forum] Off the topic ( ftp )
> >> > > >
> >> > > >
> >> > > > > HI Guys,
> >> > > > >
> >> > > > > Does any one have any idea on ftp server. I was trying to
> find
> >ftp
> >> > > > >server which can have user authentication using database not
> using
> >NT
> >> > > > >usermanager.
> >> > > > >
> >> > > > > Thanks for help in advance.
> >> > > > >
> >> > > >
> >> > > > > Sudeep Joshi
> >> > > > > Network Administrator
> >> > > > > Australian Software Technology
> >> > > > > http://ast.com.au
> >> > > > > [EMAIL PROTECTED]
> >> > > >
> >> > > >
> >> > > >
> >> > > >
> >> > > >
> >> > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> > > > to be removed from this list.
> >> > > >
> >> > >
> >> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> > > to be removed from this list.
> >> > >
> >> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> > > to be removed from this list.
> >> > >
> >> >
> >> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> > to be removed from this list.
> >> >
> >>
> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> to be removed from this list.
> >>
>
> >Please visit http://www.ipswitch.com/support/mailing-lists.html to be
> >removed from this list.
>
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
