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Hi Nick - as mentioned in my email, we've verified that
they don't poll any more often than every 20 minutes, one user who's
experiencing the dups only does a manual email check every couple of hours and
she's having the same hiccups.
Also checked to make sure there are no agents running
that check for new mail.
Doug
Although I would guess you have already considered this it won't
hurt to mention that this can be caused by folks that pop every min or less.
They grab the same message if they 're-pop' before the the first
pop is done.
-Nick
Kevin Gillis wrote:
hello douglas, brian and all,
so your end users are seeing lots of dupes when popping - looks like several
others are too. i'll check around and see what we are hearing in TS.
"Yet they still have hiccups wherein they end up downloading
duplicates of all the mail in their inbox again. They use Outlook,
Outlook Express, Eudora and whatever Mac ships on OS-X these days
respectively. It usually happens a couple of times a week, seemingly at
random.
This happened less frequently under 8.21 and seems to happen more
frequently under 8.22."
bye for now,
kg
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Douglas A.
White
Sent: Thursday, February 23, 2006 8:06 PM
To: [email protected]
Subject: RE: [IMail Forum] Messages Downloading multiple times
Brian, did you ever get an acceptable answer for this? I also was sent
the knowledgebase article on what might cause the multiple download
problem and we are in compliance.
We're running Imail 8.22 and I have a VERY light load on our mail
server. It only serves about 20 users, with the majority of the load
being serving some 25 list serves. We only process about 1000 or so
messages a day across all the domains.
Anyway, the users have checked their POP3 email polling frequency and
we've determined that nobody checks their mailbox more than every 20
minutes. Yet they still have hiccups wherein they end up downloading
duplicates of all the mail in their inbox again. They use Outlook,
Outlook Express, Eudora and whatever Mac ships on OS-X these days
respectively. It usually happens a couple of times a week, seemingly at
random.
This happened less frequently under 8.21 and seems to happen more
frequently under 8.22.
If I thought Imail 2006 would fix the problem, I would probably upgrade
as it's covered under our SA. But with the issues presented on this
list about it, I'm holding off.
Anybody at IPSwitch listening????
Doug
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Brian Hruska
Sent: Tuesday, February 14, 2006 11:30 AM
To: [email protected]
Subject: Re: [IMail Forum] Messages Downloading multiple times
Thanks for the feedback. Cannot say exactly which version it
started on, but was never a problem till this last year. My
admin program about box says I'm on 8.21.
In my situation, it is not the issue of setting Outlook's
automatic checking for email too often.
I will try restarting Webmail next time it happens.
Any other suggestions would be welcome. I've been hoping to
do the upgrade to 2006 with the idea that it might take care
of it, but I'm scared to with all the discussion here. Think
I'll wait for a few more patch versions!
Brian
----- Original Message -----
From: "Michael Thomas - Mathbox" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, February 13, 2006 3:13 PM
Subject: Re: [IMail Forum] Messages Downloading multiple times
Hi,
This has been discussed before. You might want to search
the archives. I
personally have seen this issue on Versions 8.15 and older
versions under
two conditions:
1. The user has their Outlook/Outlook Express set to check
email every
minute or every three minutes. Then they get a large
download with a lot
of
files, the total of which requires longer to download than
the check email
cycle. Before they can finish downloading, OE checks for
new email. Since
the first cycle has not completed, the emails that have
been downloaded
have
not been marked as read, which only happens when all emails
have been
read.
After the second cycle has started, the whole thing
snowballs even deeper.
In this case, have the user set their check for new mail
cycle time to a
reasonable value. Note that I have seen this issue with
users on a 256KB
T1
with large downloads and a check cycle of one minute.
2. The WebMail service is hosed. Stop and restart the
WebMail service. If
the problem is not item 1 above, then stopping and starting
the WebMail
service usually fixes the problem. Don't ask me what the
WebMail service
has
to do with POP3. I do not know, but it works. To understand
that, you
would
have to ask Ipswitch.
Note that I am currently running 8.22 and that I have not
seen this issue
since upgrading to 8.22. That doesn't mean that I won't see
it in the
future. On the otherhand, I did not see it all that often on 8.15.
Mike
----- Original Message -----
From: "Imail" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, February 13, 2006 2:37 PM
Subject: RE: [IMail Forum] Messages Downloading multiple times
This problem started for us with v8.2. So far it
has only been a problem with the clients that use
Eudora. It got a little better with Eudora by
changing the number of threads but still comes around from
time to time.
We haven't seen it with any of our Outlook or Outlook Express.
I can't say that it was caused by huge emails or
disconnects since one of the people that has the
issue is me using Eudora at my home. I attach
large files regularly and only had the disconnect
on the upload not the download side. I've tried
many different things and the only one that seems
to help is keeping the inbox empty.
I tend to believe the problem is in Imail's pop, not the clients.
At 01:13 PM 2/13/2006, you wrote:
I would say it is not a mal-formed email, just a
huge one from my experience. It is usually a
dial-up account in my experience though.
Thanks,
Grant Griffith
Web Application Developer
Enhanced Telecommunications Corp.
(812)932-1000
----------
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of
Brian Hruska
Sent: Monday, February 13, 2006 2:12 PM
To: [email protected]
Subject: Re: [IMail Forum] Messages Downloading multiple times
So you believe it was a specific mal-formed
email? I spoke with tech support, and after
analyzing the pop3 log they said it looked like
the connection was getting terminated via the
firewall or other non-imail mechanism. I know
its not hardware, cables, etc. I have seen the
problem stop at all sorts of different emails, not always a
specific one.
----- Original Message -----
From: <mailto:[EMAIL PROTECTED]>John Carter
To:
<mailto:[email protected]>[email protected]
Sent: Monday, February 13, 2006 12:47 PM
Subject: RE: [IMail Forum] Messages Downloading multiple times
We have seen the same thing across our network.
Most of the time we have been able to log in by
webmail, delete the offending message, and rock
on with Outlook. (Yes, it usually is some stupid
joke email.) Once when that didn't work, we had to delete
the inbox.
John C
----------
From:
<mailto:[EMAIL PROTECTED]>Imail_Forum-owne
[EMAIL PROTECTED]
.com
[mailto:[EMAIL PROTECTED]] On Behalf Of
Brian Hruska
Sent: Monday, February 13, 2006 11:37 AM
To: [email protected]
Subject: Re: [IMail Forum] Messages Downloading multiple times
No, this is actually on the internal network so
there's no performance delay at all. Often its
when there are large quantities of emails to
download, and it hangs up part way through
it. Then when you retry, it does it again and never
deletes the messages.
----- Original Message -----
From: <mailto:[EMAIL PROTECTED]>Grant
Griffith - IMail
To:
<mailto:[email protected]>[email protected]
Sent: Monday, February 13, 2006 11:23 AM
Subject: RE: [IMail Forum] Messages Downloading multiple times
Yep, I have seen this multiple times on a
dial-up connection. Too many people sending huge joke
emails anymore.
Thanks,
Grant Griffith
Web Application Developer
Enhanced Telecommunications Corp.
(812)932-1000
----------
From:
<mailto:[EMAIL PROTECTED]>Imail_Forum-owne
[EMAIL PROTECTED]
.com
[mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity
Hosting
Sent: Monday, February 13, 2006 12:11 PM
To: [email protected]
Subject: Re: [IMail Forum] Messages Downloading multiple times
sounds like they're on dialup and got a large
message that isn't downloading fast enough?
Brian Hruska wrote:
Been on iMail for many years, and lately I've
got a number of users who's messages download
over and over. It seems to be a problem with
Outlook or Outlook Express timing out somehow,
then redoing the session. But since its on many
more than one machine, and with several email
clients, I believe its something server related.
Are there settings I should adjust to help solve this?
Thanks,
Brian
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