Hello,
When I Google my problem I see thousands of reports of the same but nothing
specific to our setup (Imail 8.05, Declude, Simple DNS Plus).
Any insight would be appreciated.
My problem is this (which is a copy & paste of part of an email I sent to
[EMAIL PROTECTED]):
For about two weeks the verizon.net mail servers have been refusing relays
from our mail server.
Here is an example log snippet:
01:03 20:47 SMTP-(3EFC3D80) Trying verizon.net (0)
01:03 20:47 SMTP-(3EFC3D80) Connect verizon.net [206.46.232.11:25] (1)
01:03 20:47 SMTP-(3EFC3D80) 220 sv18pub.verizon.net MailPass SMTP server
v1.2.0 - 112105154401JY+PrW ready Wed, 3 Jan 2007 21:47:56 -0600
01:03 20:47 SMTP-(3EFC3D80) >EHLO mail.mtwi.net
01:03 20:47 SMTP-(3EFC3D80) 250-sv18pub.verizon.net
01:03 20:47 SMTP-(3EFC3D80) 250-8BITMIME
01:03 20:47 SMTP-(3EFC3D80) 250 SIZE 20971520
01:03 20:47 SMTP-(3EFC3D80) >MAIL FROM:<[EMAIL PROTECTED]>
01:03 20:47 SMTP-(3EFC3D80) 450 Requested mail action not taken-Try
later:sv18pub.verizon.net
01:03 20:47 SMTP-(3EFC3D80) SMTP_DELIV_FAILED
01:03 20:47 SMTP-(3EFC3D80) >QUIT
I have attempted to create a trouble report through online chat. The
support staff there referred me to your whitelist form -- a step I had
already taken. I have submitted the whitelist form entering both of the IP
addresses assigned to our mail server (69.51.66.5 & 69.51.66.6) and multiple
domain names hosted on that server (eg centric.net and mtwi.net). I have
made four or more submissions and received, in every case, a response saying
that our IP is not blocked. I advised the online chat support staff of that
and they then said they were not able to help me further. I requested that
the the problem report be escalated to staff that could assist and was
informed that the online support staff have no means by which to do so. All
of your phone support contacts do not allow a caller to proceed without an
account number.
Thank you,
Katie LaSalle-Lowery
Centric Internet Services
1410 Reserve St.
Missoula, MT 59801
Local Phone 549-3337 ext. 21
Toll Free (888)593-2776 ext. 21
Fax (406)721-3438
