I had the same exact problem with them. The problem eventually resolved itself, but you need to have some type of Verizon account to get anywhere with them. Do you or any of your customers have a Verizon account?
Marc _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Katie LaSalle-Lowery Sent: Tuesday, January 09, 2007 2:29 PM To: [email protected] Subject: [IMail Forum] Verizon 450 action not taken Hello, When I Google my problem I see thousands of reports of the same but nothing specific to our setup (Imail 8.05, Declude, Simple DNS Plus). Any insight would be appreciated. My problem is this (which is a copy & paste of part of an email I sent to [EMAIL PROTECTED]): For about two weeks the verizon.net mail servers have been refusing relays from our mail server. Here is an example log snippet: 01:03 20:47 SMTP-(3EFC3D80) Trying verizon.net (0) 01:03 20:47 SMTP-(3EFC3D80) Connect verizon.net [206.46.232.11:25] (1) 01:03 20:47 SMTP-(3EFC3D80) 220 sv18pub.verizon.net MailPass SMTP server v1.2.0 - 112105154401JY+PrW ready Wed, 3 Jan 2007 21:47:56 -0600 01:03 20:47 SMTP-(3EFC3D80) >EHLO mail.mtwi.net 01:03 20:47 SMTP-(3EFC3D80) 250-sv18pub.verizon.net 01:03 20:47 SMTP-(3EFC3D80) 250-8BITMIME 01:03 20:47 SMTP-(3EFC3D80) 250 SIZE 20971520 01:03 20:47 SMTP-(3EFC3D80) >MAIL FROM:<[EMAIL PROTECTED]> 01:03 20:47 SMTP-(3EFC3D80) 450 Requested mail action not taken-Try later:sv18pub.verizon.net 01:03 20:47 SMTP-(3EFC3D80) SMTP_DELIV_FAILED 01:03 20:47 SMTP-(3EFC3D80) >QUIT I have attempted to create a trouble report through online chat. The support staff there referred me to your whitelist form -- a step I had already taken. I have submitted the whitelist form entering both of the IP addresses assigned to our mail server (69.51.66.5 & 69.51.66.6) and multiple domain names hosted on that server (eg centric.net and mtwi.net). I have made four or more submissions and received, in every case, a response saying that our IP is not blocked. I advised the online chat support staff of that and they then said they were not able to help me further. I requested that the the problem report be escalated to staff that could assist and was informed that the online support staff have no means by which to do so. All of your phone support contacts do not allow a caller to proceed without an account number. Thank you, Katie LaSalle-Lowery Centric Internet Services 1410 Reserve St. Missoula, MT 59801 Local Phone 549-3337 ext. 21 Toll Free (888)593-2776 ext. 21 Fax (406)721-3438
