Though the forum is really a place for users to discuss messaging issues, I
felt that there is some confusion about the Ipswitch policy on how to get
version 7.0 when it is released and I wanted to make sure our policy is
clear. There are four main groups of users:
1. Current Service Agreement holders - Any customer with a valid service
agreement will automatically receive version 7.0 free of charge.
2. Expired Service Agreement holders - We discussed this internally and
felt it important to recognize that we do appreciate the support of our
customers and because some users did not receive a major upgrade during the
length of their service agreement we will be offering a free upgrade to
version 7.0 for any customer that had purchased a service agreement since
the release of version 6.0 regardless of whether they are current or not.
3. Users under warrantee - These users will receive version 7.0 for no
additional cost.
4. No Service Agreement - These users will need to purchase a service
agreement to get version 7.0.
There is always the possibility that a valid service agreement was
registered with an incorrect serial number. In which case we would have
sent a message to the owner of IMail Server a message saying they would need
to buy a service agreement. When in fact, they do not. We just have
incorrect information in our database. I hope this helps to clear up any
confusion on the subject.
John Korsak
Product Marketing Manager, IMail Server
Ipswitch, Inc.
www.ipswitch.com
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