Question: What's the least expensive price anyone has seen for a new
Service Agreement? I *know* there has to be a vendor out there selling them
for less than iPswitch.
----- Original Message -----
From: "T. Bradley Dean" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, June 15, 2001 12:46 PM
Subject: RE: [IMail Forum] IMail Server 7.0 Upgrade Confusion
> What's the advantage of renewing our contract? Will we still get minor
> updates without a contract? I've never once used tech support (thanks
list!)
> and really don't want to pay for another year.
>
> How many list members out there are running with no contract? Any problems
> so far?
>
> ~Brad
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of John Korsak
> Sent: Friday, June 15, 2001 12:15 PM
> To: [EMAIL PROTECTED]
> Subject: [IMail Forum] IMail Server 7.0 Upgrade Confusion
>
>
> Though the forum is really a place for users to discuss messaging issues,
I
> felt that there is some confusion about the Ipswitch policy on how to get
> version 7.0 when it is released and I wanted to make sure our policy is
> clear. There are four main groups of users:
>
> 1. Current Service Agreement holders - Any customer with a valid service
> agreement will automatically receive version 7.0 free of charge.
> 2. Expired Service Agreement holders - We discussed this internally and
> felt it important to recognize that we do appreciate the support of our
> customers and because some users did not receive a major upgrade during
the
> length of their service agreement we will be offering a free upgrade to
> version 7.0 for any customer that had purchased a service agreement since
> the release of version 6.0 regardless of whether they are current or not.
> 3. Users under warrantee - These users will receive version 7.0 for no
> additional cost.
> 4. No Service Agreement - These users will need to purchase a service
> agreement to get version 7.0.
>
> There is always the possibility that a valid service agreement was
> registered with an incorrect serial number. In which case we would have
> sent a message to the owner of IMail Server a message saying they would
need
> to buy a service agreement. When in fact, they do not. We just have
> incorrect information in our database. I hope this helps to clear up any
> confusion on the subject.
>
> John Korsak
> Product Marketing Manager, IMail Server
> Ipswitch, Inc.
> www.ipswitch.com
> --------------------------------------------
>
>
>
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>
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