I agree with you fully and have the same problems reported with IPSwitch
without any sign of resolution. My amazement is that not everyone is having
this webmail problem and seem to be limited to a handful - I've seen people
posting to this list indicating that they have NO such problem....what's
different then??? its puzzling......I also think there is no such thing as
a 'reliable' email pop3/smtp platform....if such a beast exists I would
dearly like to see it or at least evaluate it.....in the meantime i'm gonna
stick with Imail (flaws and all)
Peter Param
Manager Operations
Cyrus Technologies
------"Tomorrow's Solution Today!"------>>
Ph: +612-9621-5333
Fx: +612-9621-1941
www.cyrustech.com
----- Original Message -----
From: "andyb@thumpernet" <[EMAIL PROTECTED]>
To: "Joe Weirather" <[EMAIL PROTECTED]>
Sent: Wednesday, August 15, 2001 9:49 PM
Subject: Re[2]: [IMail Forum] This discussion list
> Hi,
>
> Yes, you would think...but...
>
> It's like the issue with Web Mail and the serving up of the little
> graphics that comprise the buttons.
>
> I've seen dozens of posts to this list about it *and* I opened a trouble
> ticket with Ipswitch and *nothing* has been done about it...so I gave
> up.
>
> It is a deficiency in the software, plain and simple. Webmail just
> doesn't serve up the images well.
>
> Now the funny thing is when you pay 1300 to $1500 for an unlimited
> license and tech support, you'd think they would pay a little attention
> to you right? Wrong again.
>
> The trouble ticket is *still* open with Imail tech support as far as I'm
> concerned, they competely dropped the ball. I even made a special call
> and talked to the manager of tech support. 3 or 4 emails were sent back
> and forth, still no resolution and from the content of the email I got
> from them, it was like they were trying to figure out if this was a real
> or imagined problem.
>
> Just look at the list, right here, Ipswitch...I've seen lots of posts
> and never any solutions except to call Ron and buy 3rd party
> templates......
>
> So, you would think...but I guess those of us that have to deal with
> this stuff in real life don't count.
>
> And while I'm at it....I'm still using 6.06 because to sum it up, Imail
> 7.x is full of bugs and downright sucks.
>
> If I ran my business with as little attention to my customers as
> Ipswitch, I'd be out of business so fast it would make your head spin.
> Not to mention how intolerant customers are of email systems that are
> not up an running when they want to check their email...
>
> Signed,
>
> A loyal Ipswitch customer that has purchased 4 or 5 licenses of Imail
> over a span of 6 to 7 years....
>
> Thanks, andyb
> [EMAIL PROTECTED]
>
> Wednesday, August 15, 2001, 1:08:02 AM, you wrote:
>
> JW> Is anyone at IPSwitch reading these?
>
> JW> It seems to me that they might have an interest in reading about the
issues
> JW> important to their most active users, many of which *I believe* are
> JW> subscribed to this list (or should be)... And if they are paying
attention,
> JW> and I do hope that they are, then why don't they post on here as well
when
> JW> we voice concerns about the product.
>
> JW> Personally, I like imail, and I like the 3rd party products available
for
> JW> imail integration. I like the fact that people who make those 3rd
party
> JW> products are on this list helping users with imail. Overall, I am
very
> JW> happy with the whole package.
>
> JW> I don't like the fact that we have to write to their tech support
department
> JW> in order to get answers to some of the questions that we post here.
I'm
> JW> relatively new in here, but there seems to be a trend. I know that if
I
> JW> provided mail server software (or any software), and hosted a list for
the
> JW> users of that software, I would monitor the list very carefully, and
pay
> JW> attention to the voices of my customers.
>
> JW> At the very least I'd let them know that we were aware of the issues
and
> JW> working on a resolution. Perhaps I missed that email if it has in
fact been
> JW> sent.
>
> JW> That's my opinion, sorry for the rant, and the OT material-
>
> JW> Joe Weirather
> JW> [EMAIL PROTECTED]
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
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