Isn't Verisign owned by that good-for-nothing, lyin'-cheatin'-stealin', never-heard-of-customer-service, contact-us-by-email-'cause-we-don't-have-phone, otherwise-fax-us-but-we-don't-read-our-faxes, internet-nazi, wanna-be company called Network Solutions?
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Ron Hornbaker Sent: Thursday, October 18, 2001 12:58 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] OT: trouble with domain name registrars Note that registrars.com is owned by Verisign, too. :| Regardless, we've been very happy as a global partner of registrars.com. -Ron > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of IMail Admin at > BC Web > Sent: Thursday, October 18, 2001 12:41 PM > To: [EMAIL PROTECTED] > Subject: [IMail Forum] OT: trouble with domain name registrars > > > Lest you think only MS and Ipswitch are the only vendors out to > do us all > in, here is an off-topic story that should make your morning: > > We donating hosting to a number of Rotary clubs in our area. The domain > name for one of the clubs was registered with Network Solutions (now > Verisign) and coming up for renewal. We've been less than happy with > NetSol, so rather than just renew, we applied through another registrar > (registrars.com) to transfer and renew. A couple of weeks later, > registrars.com notifies us that NetSol has denied the transfer. Keep in > mind that I am the primary contact for this club's domain name, > and NetSol > never contact me about a transfer. So we applied for a transfer again, > figuring that they lost the confirmation query email that > should have gone > to me. After three attempts, we still couldn't get the name > transferred, > and each time NetSol made no attempt to actually contact me. > So far, it's > just incompetence by NetSol, but the story gets worse. > > The record for this club's domain name expired on October 3. I > thought this > would be great, because we could register it from scratch with the new > registrar. Only problem -- NetSol still has the name in the > database and > refuses to release it. I've gone around in circles with their customer > service (who remind me of characters out of the Dilbert comic > strip), and > their bottom line is this: > > * We can't transfer the domain name unless the record is > current, meaning we > have to renew with them first (which is what we were trying to avoid to > begin with). > * They won't release the domain name until they purge their > database, which > will be in 60-90 days. > * But they will block DNS referrals to this domain name if the > record isn't > current (renewed). > > In essence, they are holding the name as hostage unless we > renew with them. > I started the transfer process in August, and it just keeps > dragging along. > There's no way I'm going to renew anybody with NetSol henceforth -- they > make Microsoft look like the Red Cross. Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
