FYI - They won't tell you when they purge their database either! Could be tomorrow, could be 90 days.
David ----- Original Message ----- From: "IMail Admin at BC Web" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, October 18, 2001 1:41 PM Subject: [IMail Forum] OT: trouble with domain name registrars > Lest you think only MS and Ipswitch are the only vendors out to do us all > in, here is an off-topic story that should make your morning: > > We donating hosting to a number of Rotary clubs in our area. The domain > name for one of the clubs was registered with Network Solutions (now > Verisign) and coming up for renewal. We've been less than happy with > NetSol, so rather than just renew, we applied through another registrar > (registrars.com) to transfer and renew. A couple of weeks later, > registrars.com notifies us that NetSol has denied the transfer. Keep in > mind that I am the primary contact for this club's domain name, and NetSol > never contact me about a transfer. So we applied for a transfer again, > figuring that they lost the confirmation query email that should have gone > to me. After three attempts, we still couldn't get the name transferred, > and each time NetSol made no attempt to actually contact me. So far, it's > just incompetence by NetSol, but the story gets worse. > > The record for this club's domain name expired on October 3. I thought this > would be great, because we could register it from scratch with the new > registrar. Only problem -- NetSol still has the name in the database and > refuses to release it. I've gone around in circles with their customer > service (who remind me of characters out of the Dilbert comic strip), and > their bottom line is this: > > * We can't transfer the domain name unless the record is current, meaning we > have to renew with them first (which is what we were trying to avoid to > begin with). > * They won't release the domain name until they purge their database, which > will be in 60-90 days. > * But they will block DNS referrals to this domain name if the record isn't > current (renewed). > > In essence, they are holding the name as hostage unless we renew with them. > I started the transfer process in August, and it just keeps dragging along. > There's no way I'm going to renew anybody with NetSol henceforth -- they > make Microsoft look like the Red Cross. > > Ben Bednarz > BC Web > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
