We had the same problem(s). We fixed it by replacing IMail with CommuniGate Pro. Things have been great ever since. The CPU load on our Quad Xeon box has gone down from 90% from 6%.
We noticed that IMail's POP3 daemon used to eat up all the CPU. The SMTP daemon would also stop accepting connections to port 25. The only fix was to restart the service (sometimes even that didn't work). We were also begining to notice another weird oddity. IMail would accidentally write mail to wrong mailboxes! IPSwitch support was absolutely clueless. One of their suggestions was to replace our Intel Pro/100 Server NICs with Linksys NICs! If there was a problem with the NIC, why did the POP3 and Webmail service continue to accept connections without any problems? IPSwitch support didn't have an answer to that question. Our request for a direct number to the tech during the troubleshooting process was denied. We spent up to an hour on hold, trying to get a hold of the rep dealing with our case. BTW, we were running IMail 6.06 and later upgraded to 7.05. The same set of problems followed. We switched servers, disk arrays, and reinstalled Windows NT/2K with no luck. I think IMail is packed with some great features but the overall quality of the product (and support behind it) leaves much to be desired. - Vinay Bharel <[EMAIL PROTECTED]> On Wed, 23 Jan 2002, a a wrote: > > we only have problems when people try to use it > > Jamie, > Qualifacs Systems > > > > ---------- Original Message ---------------------------------- > From: "Rick Godwin" <[EMAIL PROTECTED]> > Reply-To: [EMAIL PROTECTED] > Date: Thu, 17 Jan 2002 00:42:54 -0800 > > >We've been running iMail for 15 months now. I've never signed up > for this > >list before but I need to know if we are the only iMail customers > that are > >very unhappy with how unstable iMail is. We were all excited when > we > >switched to iMail v7.05 from 6.05 because we thought it would > stop crashing > >on us but NO! It's even worse. If a product died on me twice a > month I would > >call that unstable but when it dies repeatedly and 10 to 15 times > a day it > >is a faulty product. After many phone calls to iMail phone > support over > >several months they say they can't solve the problem, have no > idea and all > >they can do is refund our money. We wrote a program that catches > iMail in > >the act of dying, stops it and re-starts the service but that's > no solution > >and the turn-around time is about 4 minutes to do that. We are > loosing > >customers by the thousands have spent countless hours trying to > solve the > >problem and must find another solution. So...does anybody else > have this > >problem because iMail says nobody else does? > > > >Signed one VERY frusterated customer. > > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
