Not so much in terms of actually writing bug fixes, more just reporting them. Instead of having to wade through hundreds of emails of complaining and political commentary :)
Sort of like an official bugtracker from a client experience perspective, coupled with vendor responses. -ives ----- Original Message ----- From: "Drew Weaver" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, May 10, 2002 2:49 PM Subject: RE: [IMail Forum] Let's be constructive, not whine... > Ennhh, I dunno. Sometimes imail kinda reminds me of the early build of > everquest, its like a house of cards if the wind blows the wrong way.. Woosh > falls to the ground, but normally its very sturdy unless you apply pressure > =) > > I use Imail, I love imail, but sometimes..., sometimes.. > > -Drew > > > -----Original Message----- > From: Ives Stoddard [mailto:[EMAIL PROTECTED]] > Sent: Friday, May 10, 2002 2:36 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] Let's be constructive, not whine... > > > Just a thought... > > Wouldn't it be nice if Ipswitch enrolled their product versions into > sourceforge? Everyone could submit bugs and see where things are actually > at in terms of being resolved. > > Are there any user group boards that do something similar? i.e. bug > tracking for the vendor's benefit, whether they're involved in the process > or not? > > -ives > > ----- Original Message ----- > From: "Norman J. Nolasco" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Thursday, May 09, 2002 7:28 PM > Subject: RE: [IMail Forum] Let's be constructive, not whine... > > > > BTW, there's a joke at the bottom... > > > > > Then PLEASE don't whine -- instead, be constructive (as the subject > > > says...). Say what it is that doesn't work as stated. And give > Ipswitch > > a > > > chance to respond -- they may well say "We're going to come out with > > > a > > 7.08 > > > that fixes everything that users mentioned". > > > > IPSwitch has known about the web messaging vulnerabilities since at > > least March 20, 2002 and, as far as I know, was trying to reproduce > > the web calendaring issue around the same time. Since then, I don't > > know if they were able to reproduce all the issues or not. For all I > > know, some of these problems could > > have just been issues with my specific setup. > > > > Fortunately, some of the list users have since confirmed that these > > vulnerabilities do exist and have suggested that I wait and "give > > Ipswitch a chance to respond". Fair enough. > > > > I have to say that overall, I've been very happy with the product. > > There > are > > just a few issues keeping me from actually using the web messaging and > > web calendaring (the username/account security problems). If these > > fixes end > up > > in a 7.08, then this problem is no longer a problem for me. If they > > end > up > > in a 7.1-8.0+ version, I have to somehow justify why we need to spend > > more money to get the secure web messaging and web calendaring system > > that I originally suggested. (Hence, the duplicate effort to program > > an ASP version of messaging and calendaring off the IMail services.) > > > > Bottom line for me: It's been 7 weeks. I'd at least like to know if > > IMail has even confirmed the existence of these issues and if these > > are things that they > > are going to fix in say, the next 3-6 months. And finally, if they will be > > fixed, > > are they going to cost me an upgrade or a service contract? If the answer > > is > > "No" across the board, then at least I can justify the work I'm doing now. > > As > > it stands, we're sort of in la-la land. > > > > On the other hand, I agree with Scott on most counts. This demand for > > a bug-free product is kind of silly. I guess it would have helped if > IPSwitch > > released a list of open issues. Thus, when customers buy a product, > > they know what they're getting. > > > > Finally, on a lighter note... it's funny that people are comparing the > auto > > industry to the technology industry. This flame has happened > > before... > > > > See Bill Gates vs. General Motors > > http://www.topwrench.com/computers_vs_autos.htm > > > > -Norm > > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > > to be removed from this list. > > > > An Archive of this list is available at: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > Please visit the Knowledge Base for answers to frequently asked > > questions: http://www.ipswitch.com/support/IMail/ > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Please visit the Knowledge Base for answers to frequently asked > questions: http://www.ipswitch.com/support/IMail/ > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Please visit the Knowledge Base for answers to frequently asked > questions: http://www.ipswitch.com/support/IMail/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
