However this is not a game. It was Ipswitch who announced that 7.1 included over 21 "bug fixes". So Ipswitch is very well aware that they exist in 7.0x. So how does it go; If we find the bugs at our expense, Ipswitch will release updates to fix them. If we don't, Ipswitch releases the bug fixes in a major release at our expense for we must purchase it? Something is not right with this picture!
---Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Tony Gray - Network Administrator Sent: Thursday, 09 May, 2002 19:13 To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Let's be constructive, not whine... I think Bill's point is 110% valid, BUT what I think Scott was trying to say is that NO ONE SAID "My AC doesn't work when I drive over 70, and it hasn't since I bought it". Everyone is saying "my car is screwed up, I wish it was fixed". If there are valid bugs, people have to detail what they are to get them addressed. >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED]]On Behalf Of Bill Foresman >Sent: Thursday, May 09, 2002 9:27 AM >To: [EMAIL PROTECTED] >Subject: Re: [IMail Forum] Let's be constructive, not whine... > > >Hold on. > >If I buy a car and the AC doesn't work when I drive over 70 mph I would >expect the company to fix the problem. I would certainly be upset if they >came back with an expectation to buy a maintenance plan for something that >didn't work in the first place. Maintenance plans should be for support not >fixing something that isn't working in the first place. > >This is what people are upset about. > >I've been extremely happy with IMail and do get the free upgrade because I >pay the maintenance so I'm not whining about not getting the upgrade. I >think all software companies should be held accountable for their products >and deliver what they are advertised to deliver. > >Bill > >----- Original Message ----- >From: "R. Scott Perry" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Thursday, May 09, 2002 8:53 AM >Subject: [IMail Forum] Let's be constructive, not whine... > > >> Lots of people have been posting saying that Ipswitch is bad because they >> require a service agreement in order to upgrade to 7.1, which >has a number >> of bug fixes in it. >> >> I posted before that bug fixes aren't "free goodies" to collect, yet >people >> keep whining that they aren't getting a free upgrade. Most of these >people >> are specifying that they want the free upgrade because of the bug fixes, >> and that they aren't just trying to get new features for free. That >sounds >> logical. >> >> But, I have yet to see a single person say "I'm running 7.07, and am >having >> problem X, which is fixed in 7.1, but I don't have a service >agreement and >> have to pay to get this bug fixed." >> >> So, here's my suggestion. If you're going to complain, explain WHY you >are >> complaining, and mention the bug that is in 7.07 and fixed in 7.1 that >> affects you. >> >> If I were running Ipswitch, I would have a hard time changing the policy >> given what I've seen here. Out of these dozens of complaints, I haven't >> seen a single one where someone needed one of the bug fixes in 7.1! If >> nobody is going to be affected, it's time to drop the complaints; if lots >> of people are going to be affected, Ipswitch needs to know that before >they >> can even consider a policy change. >> >> -Scott >> --- >> Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for >> IMail. http://www.declude.com >> >> --- >> [This E-mail was scanned for viruses by Declude Virus >(http://www.declude.com)] >> >> >> Please visit http://www.ipswitch.com/support/mailing-lists.html >> to be removed from this list. >> >> An Archive of this list is available at: >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> >> Please visit the Knowledge Base for answers to frequently asked >> questions: http://www.ipswitch.com/support/IMail/ >> > > >Please visit http://www.ipswitch.com/support/mailing-lists.html >to be removed from this list. > >An Archive of this list is available at: >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >Please visit the Knowledge Base for answers to frequently asked >questions: http://www.ipswitch.com/support/IMail/ >--- >[This E-mail was scanned for viruses by http://www.intouchmi.com] > > --- [This E-mail was scanned for viruses by http://www.intouchmi.com] Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
