----- Original Message ----- From: "R. Scott Perry" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, May 09, 2002 09:33 Subject: Re: [IMail Forum] Let's be constructive, not whine... > But what if you didn't notice the problem until the car warrantee > expired? That's what I'm talking about here -- it seems that a lot of > people are complaining that they aren't getting free bug fixes for things > they never encounter. I'm saying that if that isn't the case -- if you are > inconvenienced by a bug that exists in 7.07 that was fixed in 7.1, and you > have to buy a service agreement to get 7.1 -- then state your case.
My Toyota truck blew two head gaskets. The first time the truck was still under warranty, and they even paid for towing. Though I was out a vehicle for nearly a week, I was content. That was November of 1996. Second time it blew it was a year after all warranties had expired. I then discovered that there had been a recall on 6 cylinder Toyota trucks and cars from 1989 to 1993 because of faulty head gaskets. The recall had occured in October of 1996, and the dealer freely admitted that he had likely not even opened the mail from headquarters about the recall until after my headgasket had been replaced. Thus it was likely that the headgasket they had put in was a faulty one. They replaced my headgasket at no charge. If they had tried to screw me, I would have gone somewhere else, got the headgasket replaced and would not have set foot in a Toyota dealership ever again. That is good business practices. When you sell a faulty product, you don't charge people to fix it. Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
