>users claim they get duplicate messages, or some of the messages they are
>expecting never get delivered and are nowhere to be found... we already have
>version 7.1 HF1. I am getting really ticked off about this.
Well, have you tried to figure out why this is happening, or are you ticked
that you can't figure it out?
This is a VERY common problem with any mailserver. If you send/receive
1,000's of E-mails/day, you're bound to occasionally come across broken
DNS, broken mailservers, etc. As a mailserver admin, you need to learn how
to track these problems.
DUPLICATE MESSAGES:
There is one valid reason for this to happen: If a connection is broken
between the time the sending server sends the "I'm done sending this
E-mail" message and the time that the sending server gets the "OK, I've got
it" response.
You can just check your log files to see whether your server received the
E-mail twice, and why.
Is it happening to just some messages, or all? If all, it's probably a
forwarding issue.
LOST INCOMING MESSAGES:
Um, have you checked your logs to see if IMail received them?
You can't expect Ipswitch to fix a problem that doesn't exist. If you
haven't checked the log files, it's impossible to say whether the problem
is with IMail, your DNS settings, the remote mailsever, etc.
-Scott
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