Hi Guy,
I also like the public discussion list, it's one of the best
support methods for Imail. While there are some really sharp people on
this list, the most they can do is provide workarounds and utilities for
the existing product. Our main issue has been troubleshooting the web
interface which causes 8-10 support tickets a day with us from our
customers, with users reporting the exact same message:
'invalid action' message OR 'user field empty' when adding a new user
IPSwitch's response has been:
1) Move the web messaging off port 80
2) Try a 3COM network card (instead of an Intel)
While it sounded strange, we did replace the Intel card with a
3COM which made no difference. We've seen several others our there
suggesting that we move the web messaging to another port and install a
real web server (like IIS or Apache) to take the code red hits out ,
then pass the valid traffic to Imail. While that may or may not work
(we haven't tried it, if that's what it takes to make it work and they
won't admit the problem, we'd rather find a product with the web
interface based on IIS/Apache).
It's important to understand that we host thousands of sites
using both IIS and Apache spreading over 20,000 IP addresses. Imail
only has ONE IP address assigned to it and gets very few code red
*requests* to begin with. This problem has been ongoing for over 6
months now with no answers from IPSwitch, they have essentially told us
that we must move it off port 80 for it to work correctly. Some web
server.
I still didn't really understand why you're moving to Imail,
while the discussion list is a plus, did you have any actual reason for
moving? Did SmartMax not resolve any issues you had with their product?
Were there features lacking that Imail provides for you?
-Mark
-----Original Message-----
From: Guy Isabel [mailto:[EMAIL PROTECTED]]
Sent: Saturday, November 23, 2002 1:48 PM
To: [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Fw: Having USERID of 2 characters
Mark,
At the risk of sounding flippant, one of the best reasons for switching
to Ipswitch's IMail Server is this very [vendor-provided] discussion
list. Not only will you find *deep* expertise from the gurus (they know
who they are so I won't mention names) but Ipswitch staff also monitors
this list, often offering very helpful advice though it is provided on
an informal basis -- the preferred channel being e-mailing or phoning
Ipswitch Support.
There is also an extensive Knowledge Base and archives of discussions,
not to mention an excellent manual. Last I checked, IMail Server was the
top
*commercial* product used by ISPs and others. (I am thus excluding
open-source/free Unix-based "sendmail" and what it entails in MS-centric
sites.)
The above is not meant to badmouth MailMax but rather to compare it with
IMail Server which has rich support from users (mail admins) more than
willing to share tips and help other IMail admins in numerous ways.
Guy
--
Guy Isabel <[EMAIL PROTECTED]>
----- Original Message -----
From: "Mark McDonald" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: <[EMAIL PROTECTED]>
Sent: Saturday, November 23, 2002 3:58 PM
Subject: RE: [IMail Forum] Fw: Having USERID of 2 characters
Hi Flemming,
Our company is actually in the process of evaluating other mail
products and MailMax has come up as one of them. Are there any
particular reasons as to why you switched to Imail from MailMax?
-Mark
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