If your server is.. richmond.com then you've got some DNS issues that need resolved fast. http://www.dnsreport.com/tools/dnsreport.ch?domain=richmond.com reports some abnormalities and so does http://www.dnsreport.com/tools/dnsreport.ch?domain=corp.richmond.com Have you or your ISP made any DNS or MX changes lately? If so you might need to give the system time to update all the DNS servers.. My best guess is that fisia.com might have filtering installed to not accept email from servers that are amiss or possibly that your email client actually has richmond.com as a user name in their client email software..
~Rick ----- Original Message ----- From: "Brian Cunningham " <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, November 28, 2002 8:22 PM Subject: Re: [IMail Forum] SMTP Authentication Issues > That's what I've been doing. > > I've tried checking the box, specifically entering the SMTP authentication info, and even secure SMTP authentication. > > It just won't take any smtp authentication info. > > Help?? > > b > > ---------- Original Message ---------------------------------- > From: "Rick Leske" <[EMAIL PROTECTED]> > Reply-To: [EMAIL PROTECTED] > Date: Thu, 28 Nov 2002 20:08:25 -0600 > > >maybe your server requires authentication? try sending email with a check > >mark, enabling, my server requires authentication.. then resend.. > > > >~Rick > > > >----- Original Message ----- > >From: "Brian Cunningham " <[EMAIL PROTECTED]> > >To: <[EMAIL PROTECTED]> > >Sent: Thursday, November 28, 2002 6:31 PM > >Subject: RE: [IMail Forum] SMTP Authentication Issues > > > > > >> In this case I am the user. I went ahead and set myself up with a dummy > >account and tried to send to the same email. > >> > >> Here's an excerpt from the log where I [EMAIL PROTECTED] am trying to send to > >an external email via Authentication. > >> > >> > >> 11:28 15:17 SMTPD(00A600CE) [10.1.1.155] connect 64.24.84.177 port 1554 > >> 11:28 15:17 SMTPD(00A600CE) [64.24.84.177] HELO goinson > >> 11:28 15:17 SMTPD(00A600CE) [64.24.84.177] MAIL FROM: <[EMAIL PROTECTED]> > >> 11:28 15:17 SMTPD(00A600CE) [64.24.84.177] RCPT TO: <[EMAIL PROTECTED]> > >> 11:28 15:17 SMTPD(00A600CE) [64.24.84.177] ERR richmond.com invalid user > ><[EMAIL PROTECTED] > >> > >> It just wont take. > >> > >> Any ideas of what's up? > >> > >> gracias. > >> > >> b > >> ---------- Original Message ---------------------------------- > >> From: "John Tolmachoff" <[EMAIL PROTECTED]> > >> Reply-To: [EMAIL PROTECTED] > >> Date: Thu, 28 Nov 2002 16:04:15 -0800 > >> > >> >Seems like the client is not trying to Authenticate. > >> > > >> >Have you told the users they must check Outgoing (SMTP) server requires > >> >authentication? > >> > > >> >This is under Tools, Accounts, Each account, advanced, connection or > >servers > >> >tab. > >> > > >> >John Tolmachoff MCSE, CSSA > >> >IT Manager, Network Engineer > >> >RelianceSoft, Inc. > >> >Fullerton, CA 92835 > >> >www.reliancesoft.com > >> > > >> >-----Original Message----- > >> >From: [EMAIL PROTECTED] > >> >[mailto:[EMAIL PROTECTED]] On Behalf Of Brian > >Cunningham > >> >Sent: Thursday, November 28, 2002 12:29 PM > >> >To: [EMAIL PROTECTED] > >> >Subject: RE: [IMail Forum] SMTP Authentication Issues > >> > > >> >We're getting a 550 unknown user not a gateway error. > >> > > >> >550 not local host somedomain.com, not a gateway > >> > > >> >What do you mean by the correct server names in the email client? > >> > > >> >We've got those all routed via DNS back to the IMAIL server. It connects > >> >and validates fine, until we turn off the Relaying. Then we get the 550 > >> >error. > >> > > >> >b > >> > > >> > > >> > > >> > > >> > > >> > > >> >---------- Original Message ---------------------------------- > >> >From: "John Tolmachoff" <[EMAIL PROTECTED]> > >> >Reply-To: [EMAIL PROTECTED] > >> >Date: Thu, 28 Nov 2002 12:27:09 -0800 > >> > > >> >>What is the error message they are receiving? > >> >> > >> >>SMTP relay settings are server wide, not per domain. > >> >> > >> >>Are they using the correct server names in the e-mail client? > >> >> > >> >>John Tolmachoff MCSE, CSSA > >> >>IT Manager, Network Engineer > >> >>RelianceSoft, Inc. > >> >>Fullerton, CA 92835 > >> >>www.reliancesoft.com > >> >> > >> >> > >> >>-----Original Message----- > >> >>From: [EMAIL PROTECTED] > >> >>[mailto:[EMAIL PROTECTED]] On Behalf Of Brian > >Cunningham > >> >>Sent: Thursday, November 28, 2002 12:08 PM > >> >>To: [EMAIL PROTECTED] > >> >>Subject: [IMail Forum] SMTP Authentication Issues > >> >> > >> >>Our IMail system has one domain tied to an IP address and about 10 > >virtual > >> >>domains. > >> >> > >> >>Our Virtual Domain Users can perform SMTP Authentication to relay mail > >> >>through the system. > >> >> > >> >>However, the one domain tied to an IP address (the domain with the > >majority > >> >>of users) can not perform SMTP Authentication. As such, we can't lock > >down > >> >>the relay for that domain effectively. > >> >> > >> >>Has anyone seen this issue before? If so, how did you work through it? > >> >> > >> >>Thanks. > >> >> > >> >>b > >> >> > >> >> > >> >> > >> >>---------- Original Message ---------------------------------- > >> >>From: "John Philbin" <[EMAIL PROTECTED]> > >> >>Reply-To: [EMAIL PROTECTED] > >> >>Date: Thu, 28 Nov 2002 09:50:42 -0600 > >> >> > >> >>>Would this rule H~$archaeologist.com:NUL delete incoming e-mails > >from > >> >>> > >> >>> > >> >>>[EMAIL PROTECTED] > >> >>>[EMAIL PROTECTED] > >> >>>[EMAIL PROTECTED] > >> >>> > >> >>>or any other e-mail addresses from the archaeologist.com domain? > >> >>> > >> >>>If not what rule would? > >> >>> > >> >>>Thank you, > >> >>> > >> >>>John > >> >>> > >> >>> > >> >>> > >> >>>To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >> >>>List Archive: > >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> >>>Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> >>> > >> >> > >> >>To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >> >>List Archive: > >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> >>Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> >> > >> >> > >> >>To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >> >>List Archive: > >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> >>Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> >> > >> > > >> >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >> >List Archive: > >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> > > >> > > >> >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >> >List Archive: > >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> > > >> > >> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >> List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> ___________________________________________________________________ > >> Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. > >> > >> > > > >___________________________________________________________________ > >Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. > > > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > ___________________________________________________________________ > Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. > > ___________________________________________________________________ Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. 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