Reply to: Dan Geiser
Re: [IMail Forum] IMail Server Authentication Issue on Monday 1:58:46 PM
This was exactly why I had to disable SMTP AUTH when trying this
recently. I still have some users who are angry about this. It would
work very brief periods then stop, of course mine is version 5.x. I
hope this goes away when upgrading to 7.x which I have ordered.
--
Roger Heath
[EMAIL PROTECTED]
www.rleeheath.com
----- Copy of Original Message(s): -----
D> Hello, All,
D> We are currently running IMail Server version 6.06. We have around 90 hosts
D> configured on the server with the majority of them using a dedicated IP
D> address and a handful, 6 or so, set up as Virtual Hosts without a dedicated
D> IP. For User Management we use the IMail Database. We also do SMTP
D> Authentication so no one can use our server as an open relay.
D> Most of the time things work flawlessly with this server but in the past few
D> months I have noticed an recurring issue. When the issue first started it
D> was occuring maybe once a week, then a few times a week, then once a day,
D> then a few times a day and now this afternoon this issue started occuring
D> continously for about an hour until we finally had to reboot the whole
D> physical server. Since we rebooted, about 30 minutes ago, it seems to have
D> gone away but I'm sure it will resurface so I thought I'd start researching
D> it while we have some breathing room.
D> In addition to our clients who receive their e-mail through the IMail Server
D> we also send and receive our in-house e-mail through the same server so I
D> have a pretty good idea of how it manifests itself:
D> I will be sending and receiving e-mail just fine then one time when I try to
D> send an outgoing e-mail message the e-mail client will prompt me to re-enter
D> the username and password information. I can see that the username is
D> correct. If I re-type the password and hit enter the message won't go.
D> This happens continously until one of 2 things happens.
D> #1 The quickest way to resolve the issue is for me to connect to the mail
D> server directly via Terminal Services , bring up IMail Administrator and go
to Localhost ->> SMTP tab. If I stop and then restart the SMTP Server
D> service the e-mail message which has been causing me problems goes out
D> immediately.
D> #2 Another way which it sometimes resolves itself is that if I don't stop
D> and restart the SMTP service it will start to work again correctly in 5 or
D> 10 minutes.
D> The POP3 e-mail client that I am using is Outlook Express 6 and I also know
D> that it occurs with others in-house who are using Outlook 2002. I don't
D> specifically which e-mail clients are customers are using but I've not been
D> able to find any pattern in the e-mail clients that are being used. It
D> appears to be an equal opportunity issue.
D> It seems to me that after a period of time IMail's ability to do
D> authentication against it's user database gets messed up. I don't know why
D> this is occuring or necessarily what we can do about it. But I was hoping
D> that someone this list has had this sort of experience while using IMail
D> Server with a setup similar to ours. If so I would be interested in knowing
D> if there are specific settings we can tweak in IMail or whether there is a
D> patch which might help address this issue or perhaps it's just a matter of
D> upgrading to a current version.
D> Any help at all in getting to the bottom of this matter would be greatly
D> appreciated.
D> Thanks In Advance,
D> Dan Geiser [EMAIL PROTECTED]
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