RANT ON: FYI, there support s***s!
Lost a drive at ll:00 PM last night in a 4100 with 4 drives. (4 Drives in Raid 5, and yes I have backups.) Filled out Support Web report at 1:00 AM. Received response to call in at 7:30 AM. Called in at 8:00 AM. Went though some reports that they wanted and then e-mailed to NCR.com, their contractor I guess. Had not heard anything, so I called to find out status about an hour ago. Snap Appliance received the OK to ship a replacement drive from NCR at 1:00 PM. I sent NCR the files at 8:30 AM. Snap Appliance has a shipping policy of a 12 noon cut off and only sends 2nd day standard. So, I reported this and sent them what they needed at 8:30 AM today, Friday, and I am now told not to expect the replacement drive before next Wednesday afternoon. No wonder they are losing market share. RANT OFF: John Tolmachoff Engineer/Consultant/Owner eServices For You To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
