I've had the same exepriences. TGhey referred me to Ontrack who wanted 15K to look atht e server...
----- Original Message ----- From: "webmaster" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, October 26, 2003 9:07 AM Subject: RE: [IMail Forum] WAY OT: Snap Servers > We lost data on a snap drive. Did not receive help from quantum. > > Result: we will no longer use quantum snap drives as a policy. > > There is no excuse for this type of behavior on the market. > > J.J. Beatrice, President > Commandline Media, LLC > http://www.commandlinemedia.com/ > 877-306-8777 TF > California > 310-306-8777 T > 310-306-0887 F > Ohio > 440-684-0483 T/F > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > > [EMAIL PROTECTED] On Behalf Of Todd Holt > > Sent: Saturday, October 25, 2003 1:55 AM > > To: [EMAIL PROTECTED] > > Subject: Re: [IMail Forum] WAY OT: Snap Servers > > > > I find it more reliable and less expensive to build a headless > > server with RAID controller and off-the-shelf drives. We have had > > drives fail at inopportune times and I can get a replacement drive > > no time (usually in town if necessary). We also use a 5 drive > > scheme so that the system keeps working while we locate a drive. > > > > This way I'm in a familiar environment that I can control. ;) > > > > P.S. We have also found it useful to use a 2 channel RAID > > controller and create separate RAID channels of half the size > > instead of one large drive because we can use less expensive > > drives. For example, using (10) 18Gb drives to create two 68Gb > > RAID drives is less expensive than using (5) 36GB drive to create > > one 136GB RAID drive. > > > > Todd > > > > > > ---------- Original Message ---------------------------------- > > From: "John Tolmachoff \(Lists\)" <[EMAIL PROTECTED]> > > Reply-To: [EMAIL PROTECTED] > > Date: Fri, 24 Oct 2003 15:38:38 -0700 > > > > >RANT ON: > > > > > >FYI, there support s***s! > > > > > >Lost a drive at ll:00 PM last night in a 4100 with 4 drives. (4 > > Drives in > > >Raid 5, and yes I have backups.) > > > > > >Filled out Support Web report at 1:00 AM. > > > > > >Received response to call in at 7:30 AM. > > > > > >Called in at 8:00 AM. Went though some reports that they wanted > > and then > > >e-mailed to NCR.com, their contractor I guess. > > > > > >Had not heard anything, so I called to find out status about an > > hour ago. > > > > > >Snap Appliance received the OK to ship a replacement drive from > > NCR at 1:00 > > >PM. I sent NCR the files at 8:30 AM. Snap Appliance has a > > shipping policy of > > >a 12 noon cut off and only sends 2nd day standard. > > > > > >So, I reported this and sent them what they needed at 8:30 AM > > today, Friday, > > >and I am now told not to expect the replacement drive before next > > Wednesday > > >afternoon. > > > > > >No wonder they are losing market share. > > > > > >RANT OFF: > > > > > >John Tolmachoff > > >Engineer/Consultant/Owner > > >eServices For You > > > > > > > > > > > > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > >List Archive: http://www.mail-archive.com/imail_forum% > > 40list.ipswitch.com/ > > >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > >--- > > >[This E-mail scanned for viruses by Declude Virus > > (http://www.declude.com)] > > > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
