We lost data on a snap drive. Did not receive help from quantum. Result: we will no longer use quantum snap drives as a policy.
There is no excuse for this type of behavior on the market. J.J. Beatrice, President Commandline Media, LLC http://www.commandlinemedia.com/ 877-306-8777 TF California 310-306-8777 T 310-306-0887 F Ohio 440-684-0483 T/F > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Todd Holt > Sent: Saturday, October 25, 2003 1:55 AM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] WAY OT: Snap Servers > > I find it more reliable and less expensive to build a headless > server with RAID controller and off-the-shelf drives. We have had > drives fail at inopportune times and I can get a replacement drive > no time (usually in town if necessary). We also use a 5 drive > scheme so that the system keeps working while we locate a drive. > > This way I'm in a familiar environment that I can control. ;) > > P.S. We have also found it useful to use a 2 channel RAID > controller and create separate RAID channels of half the size > instead of one large drive because we can use less expensive > drives. For example, using (10) 18Gb drives to create two 68Gb > RAID drives is less expensive than using (5) 36GB drive to create > one 136GB RAID drive. > > Todd > > > ---------- Original Message ---------------------------------- > From: "John Tolmachoff \(Lists\)" <[EMAIL PROTECTED]> > Reply-To: [EMAIL PROTECTED] > Date: Fri, 24 Oct 2003 15:38:38 -0700 > > >RANT ON: > > > >FYI, there support s***s! > > > >Lost a drive at ll:00 PM last night in a 4100 with 4 drives. (4 > Drives in > >Raid 5, and yes I have backups.) > > > >Filled out Support Web report at 1:00 AM. > > > >Received response to call in at 7:30 AM. > > > >Called in at 8:00 AM. Went though some reports that they wanted > and then > >e-mailed to NCR.com, their contractor I guess. > > > >Had not heard anything, so I called to find out status about an > hour ago. > > > >Snap Appliance received the OK to ship a replacement drive from > NCR at 1:00 > >PM. I sent NCR the files at 8:30 AM. Snap Appliance has a > shipping policy of > >a 12 noon cut off and only sends 2nd day standard. > > > >So, I reported this and sent them what they needed at 8:30 AM > today, Friday, > >and I am now told not to expect the replacement drive before next > Wednesday > >afternoon. > > > >No wonder they are losing market share. > > > >RANT OFF: > > > >John Tolmachoff > >Engineer/Consultant/Owner > >eServices For You > > > > > > > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >List Archive: http://www.mail-archive.com/imail_forum% > 40list.ipswitch.com/ > >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >--- > >[This E-mail scanned for viruses by Declude Virus > (http://www.declude.com)] > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
