We always keep spare drives on hand in case this happens (two per machine). Sounds like a lot to just sit around but if you look at how much time and money it could cause you it is not much at all. It has saved our butt's several times!
Rick -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Todd Holt Sent: Friday, October 24, 2003 10:55 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] WAY OT: Snap Servers I find it more reliable and less expensive to build a headless server with RAID controller and off-the-shelf drives. We have had drives fail at inopportune times and I can get a replacement drive no time (usually in town if necessary). We also use a 5 drive scheme so that the system keeps working while we locate a drive. This way I'm in a familiar environment that I can control. ;) P.S. We have also found it useful to use a 2 channel RAID controller and create separate RAID channels of half the size instead of one large drive because we can use less expensive drives. For example, using (10) 18Gb drives to create two 68Gb RAID drives is less expensive than using (5) 36GB drive to create one 136GB RAID drive. Todd ---------- Original Message ---------------------------------- From: "John Tolmachoff \(Lists\)" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Fri, 24 Oct 2003 15:38:38 -0700 >RANT ON: > >FYI, there support s***s! > >Lost a drive at ll:00 PM last night in a 4100 with 4 drives. (4 Drives in >Raid 5, and yes I have backups.) > >Filled out Support Web report at 1:00 AM. > >Received response to call in at 7:30 AM. > >Called in at 8:00 AM. Went though some reports that they wanted and then >e-mailed to NCR.com, their contractor I guess. > >Had not heard anything, so I called to find out status about an hour ago. > >Snap Appliance received the OK to ship a replacement drive from NCR at 1:00 >PM. I sent NCR the files at 8:30 AM. Snap Appliance has a shipping policy of >a 12 noon cut off and only sends 2nd day standard. > >So, I reported this and sent them what they needed at 8:30 AM today, Friday, >and I am now told not to expect the replacement drive before next Wednesday >afternoon. > >No wonder they are losing market share. > >RANT OFF: > >John Tolmachoff >Engineer/Consultant/Owner >eServices For You > > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum% 40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ >--- >[This E-mail scanned for viruses by Declude Virus (http://www.declude.com)] > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
