RoadRunner, in our experience, is totally ignorant about what they are doing. When dealing with SPAM, they perform brain surgery with a jackhammer. We've given up on trying to get off their list, and have instead resorted to sending mail through a third party gateway. If THAT server gets listed somehow, we are simply going to have to give up. We tried calling, and the bottom line answer, after contacting four different tech support persons, is that there really is nobody there willing to handle delisting requests. They just won't do it.
Until THEIR clients get tired of losing incoming mail and demand a better way of handling SPAM, they will not stop their current practice. I hate spam as much as the next person, but honestly they are nothing but a bunch of a**holes. And let's talk about hipocracy -- a good deal of the spam we receive is from rr.com addresses... THEIR customers/compromised boxes on their network. screw 'em. > -----Original Message----- > From: A. Clausen [mailto:[EMAIL PROTECTED] > Sent: Monday, February 16, 2004 4:26 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] [Sorta OT] RoadRunner Blocking Us! > > > > ----- Original Message ----- > From: "R. Scott Perry" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, February 16, 2004 12:02 > Subject: Re: [IMail Forum] [Sorta OT] RoadRunner Blocking Us! > > > > > > >For the last few weeks rr.com has been blocking mail from > us. I have > been > > >unable to get anything other than an automated reply to requests to > explain > > >why we've been blacklisted by these guys. Does anybody > here have any > hints > > >as to how I can pursue this? > > > > They are one of the "evil ISPs" that is blacklisting just about > > everyone. They have blacklisted us for perhaps 6 months > now, and will not > > delist us (unless we use contacts that others do not have, > which we refuse > > to do). > > > > If you check your IMail SMTP log file, you'll find the > bounce message (or > > you can use our free "BounceFinder" program at > > http://www.declude.comt/tools ). The bounce message has a > URL in it that > > you can go to for more information about the problem. > > Yes, I went to that URL, and other than providing some very > generalized > reasons for blocking, didn't provide any really useful > information. The > next step is to try to fax them and phone them in person, > though I don't > have a lot of confidence. Thus far only two customers are adversely > affected, as most people seem to stick with Hotmail and Yahoo > addresses > nowadays. > > -- > Aaron Clausen > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
