> > Per my email, I orginally set both the config file and > the IMal admin attachment size to 0 , which is supposed to > allow unlimited attachments. It was interpreted by the server > as literally zero and nothing would attach. Next, I went to > the knowledge base and found the max size allowed, 999999999 > and set the limit in both the config file and IMail admin to > that. Small attachments are now working for the most part- > though this one customer continues to have issues. Large > attachments do not work at all - I could not attach a 25mb > file - I was testing from my hosting server, which is sitting > on a T connection, so I don't see where bandwidth for the > upload would be causing the problem. > > The customer can attach occasionally, but not consistently. > She is also having issues reading email from the browser - > the two issues may or may not be related. I have already read > the article you snipped from, as well as every other article > in the KB about Killer WebMail and attachements. I have also > posted Ipswitch tech suppport and found it pretty lacking. I > am looking for knowledge not in the KB - that is why I > turned to the group. > > thx, > > M
Ok then Melissa have you tried: http://support.ipswitch.com/kb/IM-19981110-DD03.htm This one, IMHO, is one of the best: http://support.ipswitch.com/kb/KW-20020930-DM05.htm Also, does this happened just with web messaging and not pop? If so you might check your idle timeout values for web messaging. Early on with the product I have a few customers that were complaining that 5 minutes wasn't enough time to type an email and the web messaging would timeout. G'Luck, ~Rick ___________________________________________________________________ Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
