> You can not change the way others choose to run their business, but you > may have to adapt the way you look at things to allow your customers to > be happy with your service.
I think this is a statement that this whole argument surrounds.
Professionally and morally, I have no right to dictate the way some one does something. All I can do is clearly state this is the way I do things. Others (co-workers, clients, competitors, family, friends, etc.) can either accept or reject my way. I can then react to their reactions. (If all/many reject my way, I can change it.)
There are 2 groups of people posting on this thread: Those that want to dictate what others do; Those that accept and/or adapt to what others do.
Good point John. Our (my) philosophy is simple. I want to keep my customers complaints
to a minimum. This reduces the support load and keeps our clients happy. It's a win/win
situation. We give "weight" to RDNS but don't block on that alone. If someone else wants
to block on the basis of a RDNS test alone that's between them and their customers. We
only process around 10,000 messages a day but complaints about email delivery to (or from)
us are almost nonexistent. When we do get a complaint we work with the sender and get the
problem resolved. We make sure the customer understands the problem (weather it's on our
end or another ISP's). All of our customers are business users so we are very concerned about
having email get through. Our customers (docters,lawyers,ect.) are more concerned that
messages are being delivered than they are about receiving SPAM. The level of SPAM that
gets by our servers is so small that clients rarely complain. That said there is always room
for improvement :-).
Cheers,
Gary
John Tolmachoff Engineer/Consultant/Owner eServices For You
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