Each and every one of us has to contribute to making the world better. Why do things run more smoothly and with less stress in London or Singapore? Its just a much larger percentage of the population doing every small act with greater awareness of every one around them.
Akbar Abdulali Faiz & Co +91 22 23421724 -- From: Rishi Talreja <[email protected]> Reply-To: <[email protected]> Date: Thursday, 26 September 2013 15:36 To: "[email protected]" <[email protected]> Subject: Re: [IMUG] Mac Repair Centre in Mumbai I've been to a service centre four times for my one MBP in 2 years. Logic board, keyboard, SD card reader, Super drive and power brick replacement in warranty and battery replacement out of warranty. My battery died, it swelled bringing my trackpad up making it almost unusable, before it finished its 1000 cycles. I still payed the full price because it was not in warranty. But that's alright to some extent, it's just money. Did the fix my issue every time? Yes. Did they do it on time in every case? Yes. Did they act ethically and professionally, not overcharging or making unnecessary replacements? They most certainly did. Why don't I still feel very good about it? For two reasons, 1. A new MBP comes in multiple times for different issues during its first year, there must be something wrong either with the device or with the way it was handled. Now, I am not the most protective about my devices as in I don't put on cases and covers for protection, but I not very careless about an expensive piece of machinery either, there were no physical damages, dropping or liquid spills. Now, in the feedback there's always a point for timeliness, information, etc. but there isn't any for warmth. Of course, that cannot be quantified but it still is necessary. I've worked for a call centre before dealing with the internet issues of UK folks and if I learned anything from that was that a friendly and warm attitude goes a long way in calming down people even when there's nothing you can do about something like an area wide internet outage. I am not saying the people I dealt with were rude or unprofessional, not at all. But I didn't feel like they understood my problem and went "out of their way" to do something about it. 2. Apple. One does not need to go any far to learn how to provide a world class service. We read about it all the time in the news and may be that is why we have such high expectations from the service folks too. And until Apple manages to setup stores here, the third party ones have to find a way to not only emulate them in the best possible way but also to change and adapt a few practices to suit us Indians. We as consumers are quite different from those in the states. One does not need a lot to do both these things. One just needs to look in the right direction with the right attitude. Kudos to those who service people well but keep in mind there's always room for improvement. And I always believe in "will over skill" that's why I think it won't be difficult to do if someone really wants to do it. ‹ Rishi Talreja Sent from my iPad On 26-Sep-2013, at 14:59, [email protected] wrote: > So Abker, how can we take our country forward. These things will keep on > happening we all understand and know that. How do we intend to change things. > > We all can always complain about the state and way things are > happening......nothing new!! Intent.....Will.....paranoia has to > change.....all of us only crib and cry....final question is who is going to > bring in the change??? > > Sent from BlackBerry® on Airtel > > From: Akbar Abdulali <[email protected]> > Sender: [email protected] > Date: Thu, 26 Sep 2013 14:23:00 +0530 > To: <[email protected]> > ReplyTo: [email protected] > Subject: Re: [IMUG] Mac Repair Centre in Mumbai > > Well said. It is the short term view for everything whether it is breaking a > red light or trying to save a rupee at any cost that is holding this country > back. > > > Akbar Abdulali > Faiz & Co > +91 22 23421724 > -- > > > From: LM-China off <[email protected]> > Reply-To: <[email protected]> > Date: Thursday, 26 September 2013 12:29 > To: <[email protected]> > Subject: Re: [IMUG] Mac Repair Centre in Mumbai > > Hi , > > I am really sorry but this attitude is not going to see us go long way . So > sad educated Indians behave like this . > > We(laptopsmumbai.com <http://laptopsmumbai.com> ) are a service center too > and our engineers get offers like these always , do u guys realize how tough > it is for an entrepreneur to run a business fairly in India ? > > Businesses resort to lots of cheating too , because customers often dont > understand that good service needs money to sustain , we pay our employees way > too well so it is impossible for others to tempt them but customers only care > how to get it done cheap ethically or unethically. If only focus is saving > money we will become a nation of thugs .. > > So my humble suggestion is look for alternative repair centers to save money > which is ok and there are some good ones too in most cases just say u want to > be there when the laptop is repaired anyone honest shouldn't have a problem > with that. > > but dont encourage such engineers who are being unethical to their > organisations and remember that u found him because someone invested a lot > of money to build that authorized center and not because this guy spend on > advertising himself that u could find him , so it is stealing . > > sorry more than 2 cents here but I really feel too strongly that educated > Indians should take a stand and put their foot down enough is enough , money > is not everything ethics matter too atleast when u can clearly afford to > > Nik > > > > > > > On Thu, Sep 26, 2013 at 2:43 PM, onekerato.com <http://onekerato.com> > <[email protected]> wrote: >> >> The best place to buy a ticket in black is in front of the theatreŠ so... >> catch an engineer leaving the authorized service center and ask if he can fix >> your iMac :-) >> >> >> >> -- >> Jose John >> www.onekerato.com <http://www.onekerato.com> >> >> >> >> On Thursday, September 26, 2013 at 11:42 AM, Vikas wrote: >> >>> >>> Hi, >>> >>> is there any reliable repair service for iMacs in Mumbai, OTHER THAN >>> authorised service centers? Need to get an out-of-warranty iMac fixed at a >>> reasonable cost. >>> >>> Thanks >>> -- >>> IMUG Website: www.imug.in <http://www.imug.in> >>> To buy & sell Apple products please post the message on the iAppleBS group: >>> https://groups.google.com/forum/#!forum/iapplebs >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "IMUG Users" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> For more options, visit https://groups.google.com/groups/opt_out. >>> >> >> >> >> >> >> -- >> IMUG Website: www.imug.in <http://www.imug.in> >> To buy & sell Apple products please post the message on the iAppleBS group: >> https://groups.google.com/forum/#!forum/iapplebs >> --- >> You received this message because you are subscribed to the Google Groups >> "IMUG Users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:imug-users%[email protected]> . >> To post to this group, send email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. > > > > -- > Laptop Motherboards , ics , drives , batteries , adaptors , lcds , keyboards , > hinges , jacks etc > Msn: [email protected] > Phone: 0086-13428997050 > -- > IMUG Website: www.imug.in <http://www.imug.in> > To buy & sell Apple products please post the message on the iAppleBS group: > https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- > IMUG Website: www.imug.in <http://www.imug.in> > To buy & sell Apple products please post the message on the iAppleBS group: > https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- > IMUG Website: www.imug.in <http://www.imug.in> > To buy & sell Apple products please post the message on the iAppleBS group: > https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. -- IMUG Website: www.imug.in To buy & sell Apple products please post the message on the iAppleBS group: https://groups.google.com/forum/#!forum/iapplebs --- You received this message because you are subscribed to the Google Groups "IMUG Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out. -- IMUG Website: www.imug.in To buy & sell Apple products please post the message on the iAppleBS group: https://groups.google.com/forum/#!forum/iapplebs --- You received this message because you are subscribed to the Google Groups "IMUG Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
