Hi , This is one point I totally agree , India needs to grow Chinese way and not Europe or US way where premium support is expensive (most of our educated people believe in american model instead of our asian neighbour about who people just know that they only produce cheap stuff which is true but not the full truth)
China is a price market too , people do pay a huge premium for products but dont pay huge premium for service . This is not great business sense ? but because of scale in countries like India you can still make very handsome profits if you keep your operating margins low . I am trying this model right now by selling on ebay cheapest all over India , for some products but because we are trying something that people are not familiar with in India so we have another branding challenge to solve where people really trust us that despite being cheap we are not selling bad products. http://www.ebay.in/itm/APPLE-MACBOOK-PRO-UNIBODY-13-3-FRONT-LCD-SCREEN-GLASS-A1278-A1342/181205826491?ssPageName=WDVW&rd=1&ih=008&category=95393&cmd=ViewItem#ht_2463wt_1293 http://www.ebay.in/itm/Mini-MicroSD-TF-Metal-Card-Reader-in-Pen-Drive-Shape/181212059970?ssPageName=WDVW&rd=1&ih=008&category=43448&cmd=ViewItem#ht_3425wt_1293 http://www.ebay.in/itm/HIGH-QUALITY-RED-CYAN-BLUE-ANAGLYPH-3D-PLASTIC-GLASSES-/181215487957?pt=LH_DefaultDomain_203&hash=item2a3148e7d5&_uhb=1#ht_2704wt_1293 On each of the products above we have cheapest pan India price we could even list original apple adaptors and other stuff cheapest but we thought lets us list cheaper products like 3d glasses , card readers which people will give us a chance and when they try us they will know we really are selling excellent products with great service and still cheapest and then go to list premium products. How much this model succeeds I dont know yet too , we are not too big a company to make a statement as yet and change Indian business environment but if companies like Apple /Toyota and such large cos these guys drive this message India will have a different business environment where things will get automatically disciplined . So it really is a great point Harpal Seth ji ++++ from my side. Regards Nik On Fri, Sep 27, 2013 at 1:30 AM, Harpal Selhi <[email protected]> wrote: > There seems to be some problem in apple products launched in India as it > is often I read or listen about problems with MBP n iPad n less than > satisfactory service. > > In US if your machine went to service center twice, replacement is the > answer. > > Here it is less than satisfactory. > > I had a problem with my iPhone, it was replaced once n second time > engineer told me liquid damage but I stuck to my word as there had been no > liquid damage. > > It involved lot of calling at CC n them Singapore office, finally I got > replacement. > > Regards > > Harpal > > *Next time you are driving, keep this in mind:* > > *"Honk if you love Jesus, text if you want to meet him!"* > * > * > Sent from my iPhone > > On 26-Sep-2013, at 15:36, Rishi Talreja <[email protected]> wrote: > > I've been to a service centre four times for my one MBP in 2 years. Logic > board, keyboard, SD card reader, Super drive and power brick replacement in > warranty and battery replacement out of warranty. My battery died, it > swelled bringing my trackpad up making it almost unusable, before it > finished its 1000 cycles. I still payed the full price because it was not > in warranty. But that's alright to some extent, it's just money. Did the > fix my issue every time? Yes. Did they do it on time in every case? Yes. > Did they act ethically and professionally, not overcharging or making > unnecessary replacements? They most certainly did. > > Why don't I still feel very good about it? For two reasons, > > 1. A new MBP comes in multiple times for different issues during its first > year, there must be something wrong either with the device or with the way > it was handled. Now, I am not the most protective about my devices as in I > don't put on cases and covers for protection, but I not very careless about > an expensive piece of machinery either, there were no physical damages, > dropping or liquid spills. Now, in the feedback there's always a point for > timeliness, information, etc. but there isn't any for warmth. Of course, > that cannot be quantified but it still is necessary. I've worked for a call > centre before dealing with the internet issues of UK folks and if I learned > anything from that was that a friendly and warm attitude goes a long way in > calming down people even when there's nothing you can do about something > like an area wide internet outage. I am not saying the people I dealt with > were rude or unprofessional, not at all. > But I didn't feel like they understood my problem and went "out of their > way" to do something about it. > > 2. Apple. One does not need to go any far to learn how to provide a world > class service. We read about it all the time in the news and may be that is > why we have such high expectations from the service folks too. And until > Apple manages to setup stores here, the third party ones have to find a way > to not only emulate them in the best possible way but also to change and > adapt a few practices to suit us Indians. We as consumers are quite > different from those in the states. > > One does not need a lot to do both these things. One just needs to look in > the right direction with the right attitude. Kudos to those who service > people well but keep in mind there's always room for improvement. And I > always believe in "will over skill" that's why I think it won't be > difficult to do if someone really wants to do it. > > — Rishi Talreja > Sent from my iPad > > On 26-Sep-2013, at 14:59, [email protected] wrote: > > So Abker, how can we take our country forward. These things will keep on > happening we all understand and know that. How do we intend to change > things. > > We all can always complain about the state and way things are > happening......nothing new!! Intent.....Will.....paranoia has to > change.....all of us only crib and cry....final question is who is going to > bring in the change??? > > Sent from BlackBerry® on Airtel > ------------------------------ > *From: * Akbar Abdulali <[email protected]> > *Sender: * [email protected] > *Date: *Thu, 26 Sep 2013 14:23:00 +0530 > *To: *<[email protected]> > *ReplyTo: * [email protected] > *Subject: *Re: [IMUG] Mac Repair Centre in Mumbai > > Well said. It is the short term view for everything – whether it is > breaking a red light or trying to save a rupee at any cost – that is > holding this country back. > > > Akbar Abdulali > Faiz & Co > +91 22 23421724 > -- > > > From: LM-China off <[email protected]> > Reply-To: <[email protected]> > Date: Thursday, 26 September 2013 12:29 > To: <[email protected]> > Subject: Re: [IMUG] Mac Repair Centre in Mumbai > > Hi , > > I am really sorry but this attitude is not going to see us go long way . > So sad educated Indians behave like this . > > We(laptopsmumbai.com) are a service center too and our engineers get > offers like these always , do u guys realize how tough it is for an > entrepreneur to run a business fairly in India ? > > Businesses resort to lots of cheating too , because customers often dont > understand that good service needs money to sustain , we pay our employees > way too well so it is impossible for others to tempt them but customers > only care how to get it done cheap ethically or unethically. If only focus > is saving money we will become a nation of thugs .. > > So my humble suggestion is look for alternative repair centers to save > money which is ok and there are some good ones too in most cases just say > u want to be there when the laptop is repaired anyone honest shouldn't have > a problem with that. > > but dont encourage such engineers who are being unethical to their > organisations and remember that u found him because someone invested a > lot of money to build that authorized center and not because this guy spend > on advertising himself that u could find him , so it is stealing . > > sorry more than 2 cents here but I really feel too strongly that educated > Indians should take a stand and put their foot down enough is enough , > money is not everything ethics matter too atleast when u can clearly afford > to > > Nik > > > > > > > On Thu, Sep 26, 2013 at 2:43 PM, onekerato.com <[email protected]> wrote: > >> The best place to buy a ticket in black is in front of the theatre… so... >> catch an engineer leaving the authorized service center and ask if he can >> fix your iMac :-) >> >> >> -- >> Jose John >> www.onekerato.com >> >> On Thursday, September 26, 2013 at 11:42 AM, Vikas wrote: >> >> Hi, >> >> is there any reliable repair service for iMacs in Mumbai, OTHER THAN >> authorised service centers? Need to get an out-of-warranty iMac fixed at a >> reasonable cost. >> >> Thanks >> >> -- >> IMUG Website: www.imug.in >> To buy & sell Apple products please post the message on the iAppleBS >> group: https://groups.google.com/forum/#!forum/iapplebs >> --- >> You received this message because you are subscribed to the Google Groups >> "IMUG Users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> -- >> IMUG Website: www.imug.in >> To buy & sell Apple products please post the message on the iAppleBS >> group: https://groups.google.com/forum/#!forum/iapplebs >> --- >> You received this message because you are subscribed to the Google Groups >> "IMUG Users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> > > > > -- > Laptop Motherboards , ics , drives , batteries , adaptors , lcds , > keyboards , hinges , jacks etc > Msn: [email protected] > Phone: 0086-13428997050 > > -- > IMUG Website: www.imug.in > To buy & sell Apple products please post the message on the iAppleBS > group: https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- > IMUG Website: www.imug.in > To buy & sell Apple products please post the message on the iAppleBS > group: https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- > IMUG Website: www.imug.in > To buy & sell Apple products please post the message on the iAppleBS > group: https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- > IMUG Website: www.imug.in > To buy & sell Apple products please post the message on the iAppleBS > group: https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- > IMUG Website: www.imug.in > To buy & sell Apple products please post the message on the iAppleBS > group: https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > -- Laptop Motherboards , ics , drives , batteries , adaptors , lcds , keyboards , hinges , jacks etc Msn: [email protected] Phone: 0086-13428997050 -- IMUG Website: www.imug.in To buy & sell Apple products please post the message on the iAppleBS group: https://groups.google.com/forum/#!forum/iapplebs --- You received this message because you are subscribed to the Google Groups "IMUG Users" group. 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