There seems to be some problem in apple products launched in India as it is often I read or listen about problems with MBP n iPad n less than satisfactory service.
In US if your machine went to service center twice, replacement is the answer. Here it is less than satisfactory. I had a problem with my iPhone, it was replaced once n second time engineer told me liquid damage but I stuck to my word as there had been no liquid damage. It involved lot of calling at CC n them Singapore office, finally I got replacement. Regards Harpal Next time you are driving, keep this in mind: "Honk if you love Jesus, text if you want to meet him!" Sent from my iPhone > On 26-Sep-2013, at 15:36, Rishi Talreja <[email protected]> wrote: > > I've been to a service centre four times for my one MBP in 2 years. Logic > board, keyboard, SD card reader, Super drive and power brick replacement in > warranty and battery replacement out of warranty. My battery died, it swelled > bringing my trackpad up making it almost unusable, before it finished its > 1000 cycles. I still payed the full price because it was not in warranty. But > that's alright to some extent, it's just money. Did the fix my issue every > time? Yes. Did they do it on time in every case? Yes. Did they act ethically > and professionally, not overcharging or making unnecessary replacements? They > most certainly did. > > Why don't I still feel very good about it? For two reasons, > > 1. A new MBP comes in multiple times for different issues during its first > year, there must be something wrong either with the device or with the way it > was handled. Now, I am not the most protective about my devices as in I don't > put on cases and covers for protection, but I not very careless about an > expensive piece of machinery either, there were no physical damages, dropping > or liquid spills. Now, in the feedback there's always a point for timeliness, > information, etc. but there isn't any for warmth. Of course, that cannot be > quantified but it still is necessary. I've worked for a call centre before > dealing with the internet issues of UK folks and if I learned anything from > that was that a friendly and warm attitude goes a long way in calming down > people even when there's nothing you can do about something like an area wide > internet outage. I am not saying the people I dealt with were rude or > unprofessional, not at all. > But I didn't feel like they understood my problem and went "out of their way" > to do something about it. > > 2. Apple. One does not need to go any far to learn how to provide a world > class service. We read about it all the time in the news and may be that is > why we have such high expectations from the service folks too. And until > Apple manages to setup stores here, the third party ones have to find a way > to not only emulate them in the best possible way but also to change and > adapt a few practices to suit us Indians. We as consumers are quite different > from those in the states. > > One does not need a lot to do both these things. One just needs to look in > the right direction with the right attitude. Kudos to those who service > people well but keep in mind there's always room for improvement. And I > always believe in "will over skill" that's why I think it won't be difficult > to do if someone really wants to do it. > > — Rishi Talreja > Sent from my iPad > >> On 26-Sep-2013, at 14:59, [email protected] wrote: >> >> So Abker, how can we take our country forward. These things will keep on >> happening we all understand and know that. How do we intend to change things. >> >> We all can always complain about the state and way things are >> happening......nothing new!! Intent.....Will.....paranoia has to >> change.....all of us only crib and cry....final question is who is going to >> bring in the change??? >> >> Sent from BlackBerry® on Airtel >> From: Akbar Abdulali <[email protected]> >> Sender: [email protected] >> Date: Thu, 26 Sep 2013 14:23:00 +0530 >> To: <[email protected]> >> ReplyTo: [email protected] >> Subject: Re: [IMUG] Mac Repair Centre in Mumbai >> >> Well said. It is the short term view for everything – whether it is breaking >> a red light or trying to save a rupee at any cost – that is holding this >> country back. >> >> >> Akbar Abdulali >> Faiz & Co >> +91 22 23421724 >> -- >> >> >> From: LM-China off <[email protected]> >> Reply-To: <[email protected]> >> Date: Thursday, 26 September 2013 12:29 >> To: <[email protected]> >> Subject: Re: [IMUG] Mac Repair Centre in Mumbai >> >> Hi , >> >> I am really sorry but this attitude is not going to see us go long way . So >> sad educated Indians behave like this . >> >> We(laptopsmumbai.com) are a service center too and our engineers get offers >> like these always , do u guys realize how tough it is for an entrepreneur to >> run a business fairly in India ? >> >> Businesses resort to lots of cheating too , because customers often dont >> understand that good service needs money to sustain , we pay our employees >> way too well so it is impossible for others to tempt them but customers only >> care how to get it done cheap ethically or unethically. If only focus is >> saving money we will become a nation of thugs .. >> >> So my humble suggestion is look for alternative repair centers to save >> money which is ok and there are some good ones too in most cases just say u >> want to be there when the laptop is repaired anyone honest shouldn't have a >> problem with that. >> >> but dont encourage such engineers who are being unethical to their >> organisations and remember that u found him because someone invested a lot >> of money to build that authorized center and not because this guy spend on >> advertising himself that u could find him , so it is stealing . >> >> sorry more than 2 cents here but I really feel too strongly that educated >> Indians should take a stand and put their foot down enough is enough , money >> is not everything ethics matter too atleast when u can clearly afford to >> >> Nik >> >> >> >> >> >> >>> On Thu, Sep 26, 2013 at 2:43 PM, onekerato.com <[email protected]> wrote: >>> The best place to buy a ticket in black is in front of the theatre… so... >>> catch an engineer leaving the authorized service center and ask if he can >>> fix your iMac :-) >>> >>> >>> -- >>> Jose John >>> www.onekerato.com >>> >>>> On Thursday, September 26, 2013 at 11:42 AM, Vikas wrote: >>>> >>>> Hi, >>>> >>>> is there any reliable repair service for iMacs in Mumbai, OTHER THAN >>>> authorised service centers? Need to get an out-of-warranty iMac fixed at a >>>> reasonable cost. >>>> >>>> Thanks >>>> -- >>>> IMUG Website: www.imug.in >>>> To buy & sell Apple products please post the message on the iAppleBS >>>> group: https://groups.google.com/forum/#!forum/iapplebs >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "IMUG Users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> -- >>> IMUG Website: www.imug.in >>> To buy & sell Apple products please post the message on the iAppleBS group: >>> https://groups.google.com/forum/#!forum/iapplebs >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "IMUG Users" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> >> -- >> Laptop Motherboards , ics , drives , batteries , adaptors , lcds , keyboards >> , hinges , jacks etc >> Msn: [email protected] >> Phone: 0086-13428997050 >> -- >> IMUG Website: www.imug.in >> To buy & sell Apple products please post the message on the iAppleBS group: >> https://groups.google.com/forum/#!forum/iapplebs >> --- >> You received this message because you are subscribed to the Google Groups >> "IMUG Users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> -- >> IMUG Website: www.imug.in >> To buy & sell Apple products please post the message on the iAppleBS group: >> https://groups.google.com/forum/#!forum/iapplebs >> --- >> You received this message because you are subscribed to the Google Groups >> "IMUG Users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> -- >> IMUG Website: www.imug.in >> To buy & sell Apple products please post the message on the iAppleBS group: >> https://groups.google.com/forum/#!forum/iapplebs >> --- >> You received this message because you are subscribed to the Google Groups >> "IMUG Users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. > -- > IMUG Website: www.imug.in > To buy & sell Apple products please post the message on the iAppleBS group: > https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. -- IMUG Website: www.imug.in To buy & sell Apple products please post the message on the iAppleBS group: https://groups.google.com/forum/#!forum/iapplebs --- You received this message because you are subscribed to the Google Groups "IMUG Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
