Hi Nils, This is a very good idea. We have had a discussion at our yearly IT-Meeting about documentation. We decided to use a wiki instead of OTRS for our FAQs because of the bad search engine. I think many of the OTRS-customers have the wish for a better searchengine. Till yet there is also no chance to search for warranty dates without specifying a day or month within the CMDB. I think this is a very important step for the future of OTRS.
Benjamin -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Nils Leideck - ITSM Sent: Freitag, 24. September 2010 14:15 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Config Item Search Hi, There is no such feature in OTRS yet. Instead if enabling this for CMDB only we have currently a kind of internal discussion about implementing a cached fulltext search covering all content of OTRS. It should include Tickets, FAQ, CIs, Changes, Workorders, Files, Appointments, etc. There is no bit of code or document yet and no schedule - but the idea is born. If you are willing to help to speed up the process please feel free to contact [email protected] for individual development on a commercial base, it might be that your code will become standard! What do you actually think about the idea? We could think about something similar to the Spotlight search ;-) On 24.09.2010, at 13:49, Yasir Mughal wrote: > count me in for that feature > > On 9/23/10, Egor Tsilenko <[email protected]> wrote: >> Hi otrs community! >> >> Is it possible to search CI elements without selecting CI class? For a >> exmaple: I want to find *all* CI elements (computers, network, sowtware >> etc) where owner is John. >> -- >> ??? ???? - ???? ??????? <http://bg8s.moikrug.ru/?from=userlink>???? >> ??????? <http://bg8s.moikrug.ru/?from=userlink> Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
