Hi experts,
I've installed an OTRS v. 3.0 with itsMF on an IIS in Windows 2008
server and Microsoft Sql Server. I've also integrated it with Active Directory
for Client and Agent single sign-on and group-role synchronization.
When I'm going to create a new phone ticket, after selecting the
ticket type, an Ajax call is being made to populate the Service, SLA and Owner
fields. This call is taking too long to complete, more than 5 minutes. This is
happening from a couple of days ago, and I can't find out what could have
changed. I'm just testing now, so I have just some dozens of tickets.
I know it would be much better to install it on linux+apache+mysql,
but windows platform is a must at my job location.
Has someone had any similar problem? Any ideas on what could be happening? Why
is this Ajax call being made if Type and Service fields are not related?
Thanks in advance for any help,
Aldo.
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