Hi Aldo,
IIS will work, but you'll have to set it up with some kind of CGI
accelleration. Then it will be performing quite well, as good as Apache
+ mod_perl as far as I am concerned.
See this article on our wiki:
http://wiki.otterhub.org/index.php?title=Installation_on_Win2008_with_Microsoft_SQL_Server_and_IIS_7
Hope this helps!
--
Mike
On 2-3-2012 14:36, Leonardo Certuche wrote:
Hello,
There's a bundle package for windows that includes apache and mysql.
Have you tried if this package performs better than your approach?
It's still windows!
El mar 2, 2012 6:20 a.m., "Aldo Velazquez Alonso"
<[email protected] <mailto:[email protected]>>
escribió:
Thanks for your reply Leonardo,
I'm not using Apache but IIS, my service catalog has
10 services assigned by default to all clients (500+) but I've
also tried to unassign the services but the times didn't improved.
I'll try some things around services and if I can't make it work
I'll try the queue approach.
Best regards,
Aldo.
*From:*[email protected] <mailto:[email protected]>
[mailto:[email protected] <mailto:[email protected]>] *On
Behalf Of *Leonardo Certuche
*Sent:* jueves, 01 de marzo de 2012 21:56
*To:* OTRS::ITSM User questions and discussions
*Subject:* Re: [itsm] Service select is taking too long to populate
Hello Aldo,
I believe this behavior is also happening on linux machines so
you're not alone (but of course wait times are shorter on linux).
In order to improve performance, make sure Apache::DBI and
mod_perl are enabled. Another issue could be that your service
catalogue has too many items, in this case you could use an
approach in which services are shown depending on the queue
selected, using the package published at
http://opar.perl-services.de/bin/index.cgi/package/R/RI/RICHIERI/QueueAndServices
Leonardo Certuche
www.itconsultores.com.co <http://www.itconsultores.com.co>
Medellín, Colombia
On 1 March 2012 13:13, Aldo Velazquez Alonso
<[email protected] <mailto:[email protected]>>
wrote:
Hi experts,
I've installed an OTRS v. 3.0 with itsMF on an IIS in Windows 2008
server and Microsoft Sql Server. I've also integrated it with
Active Directory for Client and Agent single sign-on and
group-role synchronization.
When I'm going to create a new phone ticket, after
selecting the ticket type, an Ajax call is being made to populate
the Service, SLA and Owner fields. This call is taking too long
to complete, more than 5 minutes. This is happening from a couple
of days ago, and I can't find out what could have changed. I'm
just testing now, so I have just some dozens of tickets.
I know it would be much better to install it on
linux+apache+mysql, but windows platform is a must at my job
location.
Has someone had any similar problem? Any ideas on what could be
happening? Why is this Ajax call being made if Type and Service
fields are not related?
Thanks in advance for any help,
Aldo.
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