Hello Aldo, I believe this behavior is also happening on linux machines so you're not alone (but of course wait times are shorter on linux). In order to improve performance, make sure Apache::DBI and mod_perl are enabled. Another issue could be that your service catalogue has too many items, in this case you could use an approach in which services are shown depending on the queue selected, using the package published at http://opar.perl-services.de/bin/index.cgi/package/R/RI/RICHIERI/QueueAndServices
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 1 March 2012 13:13, Aldo Velazquez Alonso <[email protected]>wrote: > Hi experts, > > I’ve installed an OTRS v. 3.0 with itsMF on an IIS in Windows > 2008 server and Microsoft Sql Server. I’ve also integrated it with Active > Directory for Client and Agent single sign-on and group-role > synchronization. > > When I’m going to create a new phone ticket, after selecting > the ticket type, an Ajax call is being made to populate the Service, SLA > and Owner fields. This call is taking too long to complete, more than 5 > minutes. This is happening from a couple of days ago, and I can’t find out > what could have changed. I’m just testing now, so I have just some dozens > of tickets. > > > > I know it would be much better to install it on > linux+apache+mysql, but windows platform is a must at my job location. > > > > Has someone had any similar problem? Any ideas on what could be happening? > Why is this Ajax call being made if Type and Service fields are not related? > > > > Thanks in advance for any help, > > > > Aldo. > > > --- El presente correo electrónico y cualquier posible archivo adjunto > esta dirigido solamente al destinatario del mensaje y contiene información > que puede ser confidencial. Si Ud. no es el destinatario por favor > notifique al remitente respondiendo a este mensaje y elimine inmediatamente > el correo electrónico y los posibles archivos adjuntos de su sistema. Esta > prohibida cualquier utilización, difusión y copia de este correo > electrónico por cualquier persona o entidad que no sean las especificas > destinatarias del mensaje. MRREE no acepta ninguna responsabilidad con > respecto a cualquier comunicación que haya sido emitida incumpliendo > nuestra Política de Seguridad de la Información y la Ley de Protección de > Datos y Acción de Habeas Data Nº 18.331. --- > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >
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