Rich,
First, try starting your computer and hitting the f8 key until you get a
dialog menu. Try booting into safe mode.
Check out the following microsoft article. It has several methods you can
try, but many of them are advanced.
http://support.microsoft.com/kb/314503
Take my advice, I don't use it anyway.
Steve
Lansing, MI
----- Original Message -----
From: "Rich Hamel" <[email protected]>
To: <[email protected]>
Sent: Saturday, February 04, 2012 4:09 PM
Subject: [JAWS-Users] Major issue! Computer freeze.
Hi all and a big help request.
My main computer seems to have frozen.
When I physically turn it on, I hear the Microsoft tune.
JAWS never starts talking.
My sighted wife says the hour glass on the desk top is not full.
I've waited for over an hour.
I've restarted and rebooted a couple of time and nothing happens.
The keys and even the mouse do not work.
I do have an up to date McAfee.
Any thoughts on what it is and what to do?
Thanks so much.
Rich
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