Hi Kevin,
Depending on whether the drive is self powered, or USB powered, it could be
an issue of the drive not getting enough power to run.
Make sure that the drive is powered on properly, meaning all electrical
connections are made and any power buttons are switched to the on position.
Also, make sure that the drive is plugged into a USB 2.0 port, and nothing
less. This actually helps you with my next point, which is that if the
drive is not self powered, meaning there are no electrical cords to plug
into an electrical socket, then you can only use a USB 2.0 port, or else,
get a USB cord with two USB male connections on one side so you can plug it
into two USB 1.0, or 1.1 ports, as that's the only way you'll get the drive
to have enough power to run.
Hope this helps.
Scorpio
-----Original Message-----
From: Kevin Lee
Sent: Friday, April 11, 2014 9:30 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] external portable harddrive
I bought a Seagate Expansion 500GB Portable External Hard Drive USB 3.0
from amazon thinkinking it would be just like a flashdrive.
I received it and opened it and connected it to my computer and I got the
normal computer is detecting your new device, then computer device driver
installed successfully. then I searched in my computer and I could not find
an icon for the drive, in other words its not there!
anyone have any insights about what I need to do?
I already searched Seagate for answers with no luck or even an email
support contact.
email is golden !
Kevinlee
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
