Hello Kimber, If the Email senders are using Microsoft Exchange and are using the RTF format instead of HTML, this might be the reason the items are embedded in the body of the message instead of showing in the attachments list. Two things that the Email senders might check are found in the Outlook mail options. Use Alt+F followed by Alt+T. In the mail category there is a combo box that determines whether composed messages are in HTML, RTF or text by default. This should be set to HTML. Also in the mail options there is a combo box "When sending messages in rich text format to Internet recipients" and this should be set to Convert to HTML format. When the message being sent is converted to HTML the embedded object is changed to an attachment in the attachments list.
When you receive an embedded file sent as an attachment by a sender using RTF and Exchange you quite often can position the focus in the message, route JAWS to PC and arrow up or down looking for the word "attachment." A right mouse click using the third key from the left on the top row of the number pad will give the contextual menu for saving the attachment, opening it, etc. Quite often there can be an extra attachment in the body of the message, which is a certifying message. You might need to turn on unrestricted movement of the JAWS cursor or even use Mouse Down commands to find these attachments. If the Email senders can make sure they are sending HTML or that the RTF files are being converted to HTML when sent, this should work best for you. Take care. Brian Lee [email protected] -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Kimber Gardner Sent: Thursday, April 16, 2015 8:11 AM To: [email protected] Subject: Re: [JAWS-Users] Unable to locate an attachment in outlook 13 I've never tried insert f5 to try and get to an attachment. I'm curious how the sender is attaching the document when it shows up as a graphic because no matter what I do, my attachments are always accessible with jaws. On 4/16/15, Bissett, Tom <[email protected]> wrote: > I have seen this type of behaviour. I have no idea why but sometimes > the attachment is attached as an attachment but other times it appears > as a graphic in the body of the email. I usally locate with the > PcCursor and route the jaws cursor to the pc and right click on it. > It can be tricky some times. A thought I just had, would the insert + > F5 bring it up into the list? > Regards > Tom Bisset > -----Original Message----- > From: JAWS-Users-List [mailto:[email protected]] > On Behalf Of Kimber Gardner > Sent: Thursday, April 16, 2015 6:50 AM > To: jaws-users-list > Subject: [JAWS-Users] Unable to locate an attachment in outlook 13 > > Hi All, > > Despite my subject line, this issue occurs in both outlook 2010 and > 2013 so ... > > There are times when I receive an email with an attachment, but no > matter what I do I am unable to either find or locate that attachment. > Most of the time I have no problem with attachments, either finding or > opening them. But it seems that from certain coworkers I have the > problem all the time. Does this have to do with how they are making the attachment? > Or something else? > > It's incredibly frustrating for both me and the person who sends me > the attachments because I can't tell them why their attachments are > inaccessible. Has anyone else seen this? And more to the point, can > you explain why this happens and how to remedy it? > > Thanks, > Kimber > > -- > Kimberly > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > -- Kimberly For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5863 / Virus Database: 4331/9553 - Release Date: 04/16/15 Brian Lee [email protected] -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Kimber Gardner Sent: Thursday, April 16, 2015 10:06 AM To: [email protected] Subject: Re: [JAWS-Users] Unable to locate an attachment in outlook 13 In the situation I'm describing this method doesn't work. The only thing shift tabbing does is cycle through the email fields like subject, sent, from etc. On 4/16/15, TheHangMan <[email protected]> wrote: > Hi, > From a open mail, > Shift tab once, when you hear message, Right arrow to the attachment > enter. > > Jorge > > -----Original Message----- > From: JAWS-Users-List [mailto:[email protected]] > On Behalf Of Carolyn Arnold > Sent: Thursday, April 16, 2015 11:12 AM > To: [email protected] > Subject: Re: [JAWS-Users] Unable to locate an attachment in outlook 13 > > Once I am in attachments, most of the time, I have to tab or arrow to > the link, then press Shift Enter to to try to open it. > > GIFT (God is forever true), > > Carolyn > > ----- Original Message ----- > From: "Kimber Gardner" <[email protected]> > To: "jaws-users-list" <[email protected]> > Sent: Thursday, April 16, 2015 6:50 AM > Subject: [JAWS-Users] Unable to locate an attachment in outlook 13 > > >> Hi All, >> >> Despite my subject line, this issue occurs in both outlook 2010 and >> 2013 so ... >> >> There are times when I receive an email with an attachment, but no >> matter what I do I am unable to either find or locate that attachment. >> Most of the time I have no problem with attachments, either finding >> or opening them. But it seems that from certain coworkers I have the >> problem all the time. Does this have to do with how they are making >> the attachment? Or something else? >> >> It's incredibly frustrating for both me and the person who sends me >> the attachments because I can't tell them why their attachments are >> inaccessible. Has anyone else seen this? And more to the point, can >> you explain why this happens and how to remedy it? >> >> Thanks, >> Kimber >> >> -- >> Kimberly >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > -- Kimberly For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5863 / Virus Database: 4331/9553 - Release Date: 04/16/15 For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
