One more point. BofA has previously entered into an accessibility-related settlement which, as I recall, involved its ATM machines. So it's already demonstrated a willingness to cooperate, or, if you have a darker cast of mind, shows that it recognizes the damaging publicity that could follow bad accessibility press. Either way, chances are they will act if they realize there's a system-wide problem.
-----Original Message----- From: Jfw [mailto:[email protected]] On Behalf Of Adrian Spratt via Jfw Sent: Tuesday, May 19, 2015 4:24 PM To: The Jaws for Windows support list. Cc: Adrian Spratt Subject: RE: Bank of America website Too broad, Kimsan. Some companies make sure their websites are accessible. All the more reason to hold accountable those that don't. But yes, following up is time-consuming and sometimes energy-depleting. I was glad BofA's tech support rep listened carefully to my experience and seemed to take useful notes. It was worth the ten minutes involved in figuring out the right numbers on the automated system and waiting for the right person to pick up. this is why I'm hoping others with accessibility issues at BofA will seize this opportunity. -----Original Message----- From: Jfw [mailto:[email protected]] On Behalf Of Kimsan Song via Jfw Sent: Tuesday, May 19, 2015 2:25 PM To: The Jaws for Windows support list. Cc: Kimsan Song Subject: Re: Bank of America website Changing websites are not always for the better;however, I can only hope. It will be 50/50, it will work or not. Charter is switching from charter.com over to charter.net or is it the other way around, so let's see how that goes.At least with the tech dudes I've spoken with at BOfA was terrible. I don't complain, because I have better things to do like raise my 3 daughters, eat food and sleep lol. Anyways, I just find work-arounds because no matter how many times I state accessibility to particular folks, nothing is done after checking back in several months later. It's akinda to if I want something done right, I will do it myself. The BOfA site is 99% accessible btw, it's just that stupid combobox lol. That's another reason why I don't make much of a fuss, as it's just one thing for me, so why die on that hill. Adrian made a good point though, let them know. On 5/19/15, Adrian Spratt via Jfw <[email protected]> wrote: > I've just reported my problem by phone to BofA's tech support staff. The > woman I spoke to took great care to note the exact nature of my experience. > I mentioned that other screenreader users are also having access problems, > which she also noted. I'd encourage anyone else having access problems with > BofA to do the same. As she mentioned, and as others have noted here, BofA > is changing its website, so this may be the ideal time to get everything > fixed. I got to tech support via the phone number on my credit card. Their > automated voice system seems pretty good at detecting the kind of assistance > required. > > -----Original Message----- > From: Jfw [mailto:[email protected]] On Behalf Of Kimsan Song > via Jfw > Sent: Tuesday, May 19, 2015 12:40 PM > To: The Jaws for Windows support list. > Cc: Kimsan Song > Subject: Re: Bank of America website > > I went paperless for as many as I could. All these different account > numbers they ask for when doing something simple as checking a > balance, I do not remember. > > But, I'm glad that Adrian brought bank of America to the forfront > because with my mortgage, there is this combobox where you mustselect > the type of payment for example, US mail, telephone, etc. I cannot > access the options there. I've done alt down arrow, enter on the > combobox, down arrow, I've tried everything but tandom. lol. > > Adrian, sorry for hijacking the thread, but thoughts anyone? > > On 5/19/15, Maria Campbell via Jfw <[email protected]> wrote: >> y2k? Again? Smile. >> Thank goodness for telephone banking. >> >> >> On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote: >>> I don't think it's just bank of America. >>> This past weekend, I got my utility bill in the email, and I went to >>> check it, and I got the same message as Adrian described. >>> >>> I wonder if all these different sites are just making changes preparing >>> for y2k. >>> :) >>> >>> On 5/19/15, Drew Hunthausen via Jfw <[email protected]> wrote: >>>> I no longer have an account with BofA, but I also experienced this kind >>>> of >>>> thing when I did. There would be certain times when the site just >>>> wouldn't >>>> cooperate at all. Support was not able to give me any help, it seemed >>>> to >>>> have to do with the day and time I tried to access, was never able to >>>> find >>>> a >>>> pattern. >>>> >>>> -----Original Message----- >>>> From: Jfw [mailto:[email protected]] On Behalf Of Adrian >>>> Spratt >>>> via Jfw >>>> Sent: Tuesday, May 19, 2015 6:15 AM >>>> To: The Jaws for Windows support list. >>>> Cc: Adrian Spratt >>>> Subject: Bank of America website >>>> >>>> Hi. This morning I'm unable to access a credit card account at Bank of >>>> America. After logging in and clicking on the text version of my latest >>>> statement, I get a message to the effect, "We're unable to complete >>>> your >>>> request at this time." I've had this problem in the past at BofA with >>>> IE. >>>> After I got that message numerous times, a bank tech support rep >>>> determined >>>> I could access the account with Firefox. As far as she was concerned, >>>> that >>>> was sufficient. Since then, I've been able to access the account with >>>> IE. >>>> However, this morning neither browser works. >>>> >>>> Does anyone else have this experience? Any suggestions? Several people >>>> here >>>> have reported positive online experiences with BofA, but I always find >>>> it >>>> frustrating. >>>> -------------- next part -------------- >>>> An HTML attachment was scrubbed... >>>> URL: >>>> <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201505 >>>> 19/ef7ae800/attachment.html> >>>> _______________________________________________ >>>> Jfw mailing list >>>> [email protected] >>>> http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com >>>> >>>> >>>> _______________________________________________ >>>> Jfw mailing list >>>> [email protected] >>>> http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com >>>> >>> >>> _______________________________________________ >>> Jfw mailing list >>> [email protected] >>> http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com >>> >> >> -- >> >> Sunny Day >> Maria Campbell >> [email protected] >> >> Somewhere, something incredible is waiting to be known. >> Blaise Pascal >> >> _______________________________________________ >> Jfw mailing list >> [email protected] >> http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com >> > > _______________________________________________ > Jfw mailing list > [email protected] > http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com > > _______________________________________________ > Jfw mailing list > [email protected] > http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com > _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
