On Monday, 29 January 12:16:07 UTC Boudewijn Rempt wrote:
On Monday, 29 January 2018 12:25:24 CET Harald Sitter wrote:
I don't like going to our bugzilla.
Me neither... But that's more because I have to triage about a 1000 bug
reports a year, and many of them are not bug reports at all, but
support
questions.
This sounds horrifying and should absolutely not be the case. Over at
LibreOffice, an average full-time dev triages at most a 100 bugs per
year from scratch (number pulled from my hat). Nearly all of the reports
are first attacked by a ruthless gang of non-developers, numbering about
20-30. Sure, there are some hybrid QA/dev beings, but they have usually
"grown up" inside the tracker and started to lean more and more towards
submitting patches.
As Nate has now attained demigod status with his usability blog posts, I
think it would be good to take advantage of all the positive attention
and tie it into one of the other goals "Streamlined onboarding of new
contributors". The point has to be hammered home: "If you love some dev,
set them free of the burden of bug triage".
Non-dev users often express themselves like they have an inferiority
complex, "sadly I don't know C++ so I can't help" etc. They need to
understand their amazing potential in something that is quite frankly a
direct energy transfer to developers. Yet, compared to other non-dev
tasks, QA does not require much to get started. You don't have to be
able to express yourself in eloquent ways, it is enough to blurt out
"Repro" or "No repro" in a hoarse voice every now and then.
Ilmari
