We currently have a bonded pair of T-1's from our office to our datacenter where we get our Internet connection. The bonded T-1's are provided by Cox Communications and overall it seems to work pretty well.
We are opening a new office a mile down the road. We told Cox we want to duplicate the setup at the main office to the new office. A pair of bonded T-1's for 3Mb from the new office to our datacenter. We plug them into our rack so our offices can talk directly to our servers and also to our network gateway which can get them out onto the Internet through the net connection at the datacenter. We had no less than 3 discussions with their sales rep and engineers explaining in great detail how we want this set up. Just. Like. The. Existing. Office. My boss, myself, our lead programmer, etc. We pay an expedite fee because we need it fast. One day an email with a unexpected Visio presentation shows up. We don't have Visio anywhere so nobody opened it. The line is installed and doesn't work like I expect it to. Turns out that they set up the 3Mb link as going from our new office to their place where it is plugged into their Internet service instead of going from our new office to our colo to be plugged into the switch in our cabinet which would provide Internet connectivity. Now they pointing to that Visio document and our lack of response to it as evidence of our acceptance of the design. When we found out what happened and told them we could not read Visio documents they sent us a screenshot...of a visio window...in jpeg format...pasted into an MS Word doc! So now we are two weeks behind schedule and have wasted half a month of rent on over 5000 square feet of office space plus furniture and we had newly hired employees report to work this week and they have nowhere to sit! With any luck they will have things fixed up in a couple more days but it will be at least Monday before we can have anyone actually working in the new space and quite likely later. And don't even get me started on how Cox changed the config on the PRI for our Asterisk based call center phone system after we tested it which caused outgoing calling to break. ARGH! -- Tracy R Reed http://ultraviolet.org A: Because we read from top to bottom, left to right Q: Why should I start my reply below the quoted text -- [email protected] http://www.kernel-panic.org/cgi-bin/mailman/listinfo/kplug-list
