Make the transfer to the UCD group a Blind transfer. You will need to use the alternate transfer sequence to do this. This fixed it for me.
rd ----- Original Message ----- From: "Matt Butler" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, November 24, 2002 12:59 PM Subject: KX-T: UCD question Quick question for any UCD experts out there. I have a TVS100 running a custom menu. Call presses 1 for sales and the TVS does a blind transfer to the group. If all agents are busy then the call gets send to the UCD timetable. On expiration of time table, they are supposed to transfer to an overflow extension which I have set to forward automatically to v-mail. Everything works, DISA card play OGM, etc. However on transfer, they are sent back to the auto attendant instead of transferring to voice mail. Any ideas? Thanks, Matt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
