Try this. Lets say you are using group UCD# 192 to do your ring group. Set up mailbox 192 = ext 192. This way all calls will go into the 192 "Sales" mail box if not answered. Next, make a Message Wait light button for all ext. in the sales group. Once a message is left, the "Sales Message Light" will light. Anyone in the sales group can simply press that button to retrieve the new message.
Option two: The same as above, except you only want messages togo to the sales manager's mail box. Assign Mailbox 192 to a different COS. Set that COS to "MOVE" all messages after 5 minutes to Sales Manager's mail box. This way, you DO NOT have to set up Message waiting button. Manager's MSG Light will come on for each new MSG. Wolfgang -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Matt Butler Sent: Tuesday, November 26, 2002 11:29 To: [EMAIL PROTECTED]; 'Randy Dell'; [EMAIL PROTECTED] Subject: RE: KX-T: Re: UCD question It's a 1234-4 and I already have the blind transfer set for the UCD group. Any ideas? It will overflow to an extension, but after 4 rings, it goes back to the auto attendant and not to v-mail. Calling the extension directly will get you v-mail after 4 rings. Thanks, Matt At 12:54 AM 11/26/2002 -0500, posi wrote: >That must have been a 1232. UCD will be fix for the td500 in V3 > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of >Randy Dell >Sent: Sunday, November 24, 2002 5:57 PM >To: [EMAIL PROTECTED]; Matt Butler >Subject: KX-T: Re: UCD question > > >Make the transfer to the UCD group a Blind transfer. You will need to >use the alternate transfer sequence to do this. This fixed it for me. > >rd > >----- Original Message ----- >From: "Matt Butler" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Sunday, November 24, 2002 12:59 PM >Subject: KX-T: UCD question > > >Quick question for any UCD experts out there. > >I have a TVS100 running a custom menu. Call presses 1 for sales and the >TVS does a blind transfer to the group. If all agents are busy then the >call gets send to the UCD timetable. On expiration of time table, they >are supposed to transfer to an overflow extension which I have set to >forward automatically to v-mail. Everything works, DISA card play OGM, >etc. However on transfer, they are sent back to the auto attendant >instead of transferring to voice mail. > >Any ideas? > >Thanks, > >Matt > > >_________________________________________________________________ >KX-T Mailing list --- http://kxthelp.com/ >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > >_________________________________________________________________ >KX-T Mailing list --- http://kxthelp.com/ >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
