RE: KX-T: Re: UCD question

[Matt Butler]

It's a 1234-4 and I already have the blind transfer set for the UCD group. Any ideas? It will overflow to an extension, but after 4 rings, it goes back to the auto attendant and not to v-mail. Calling the extension directly will get you v-mail after 4 rings.

Thanks,

Matt

At 12:54 AM 11/26/2002 -0500, posi wrote:

That must have been a 1232.  UCD will be fix for the td500 in V3

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of
Randy Dell
Sent: Sunday, November 24, 2002 5:57 PM
To: [EMAIL PROTECTED]; Matt Butler
Subject: KX-T: Re: UCD question


Make the transfer to the UCD group a Blind transfer.  You will need to
use the alternate transfer sequence to do this.  This fixed it for me.

rd

----- Original Message -----
From: "Matt Butler" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Sunday, November 24, 2002 12:59 PM
Subject: KX-T: UCD question


Quick question for any UCD experts out there.

I have a TVS100 running a custom menu. Call presses 1 for sales and the
TVS does a blind transfer to the group.  If all agents are busy then the
call gets send to the UCD timetable. On expiration of time table, they
are supposed to transfer to an overflow extension which I have set to
forward automatically to v-mail. Everything works, DISA card play OGM,
etc. However on transfer, they are sent back to the auto attendant
instead of transferring to voice mail.

Any ideas?

Thanks,

Matt


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