Matt, If you set up your disa group to be answered by DIL 1:1 your callers will then fall into the time table and be cycled thru the agents who are currently logged into the UCD Group.....why would you want your callers to go into voicemail Select Telecom Systems, Inc. [EMAIL PROTECTED] 305-235-3603 Voice Harry Solorzano www.select-telecom.com
----- Original Message ----- From: "Matt Butler" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; "'Randy Dell'" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Tuesday, November 26, 2002 11:50 AM Subject: RE: KX-T: Re: UCD question > Wolfgang: > > So which extension should I overflow the UCD Timetable to? > > Matt > > > At 11:43 AM 11/26/2002 -0500, Wolfgang@Network Telephone Company wrote: > >Try this. > > > >Lets say you are using group UCD# 192 to do your ring group. > >Set up mailbox 192 = ext 192. > >This way all calls will go into the 192 "Sales" mail box if not answered. > >Next, make a Message Wait light button for all ext. in the sales group. > >Once a message is left, the "Sales Message Light" will light. > >Anyone in the sales group can simply press that button to retrieve the new > >message. > > > >Option two: > >The same as above, except you only want messages togo to the sales manager's > >mail box. > > > >Assign Mailbox 192 to a different COS. > >Set that COS to "MOVE" all messages after 5 minutes to Sales Manager's mail > >box. > >This way, you DO NOT have to set up Message waiting button. > >Manager's MSG Light will come on for each new MSG. > > > >Wolfgang > > > > > >-----Original Message----- > >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of > >Matt Butler > >Sent: Tuesday, November 26, 2002 11:29 > >To: [EMAIL PROTECTED]; 'Randy Dell'; [EMAIL PROTECTED] > >Subject: RE: KX-T: Re: UCD question > > > > > >It's a 1234-4 and I already have the blind transfer set for the UCD > >group. Any ideas? It will overflow to an extension, but after 4 rings, it > >goes back to the auto attendant and not to v-mail. Calling the extension > >directly will get you v-mail after 4 rings. > > > >Thanks, > > > >Matt > > > >At 12:54 AM 11/26/2002 -0500, posi wrote: > > >That must have been a 1232. UCD will be fix for the td500 in V3 > > > > > >-----Original Message----- > > >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of > > >Randy Dell > > >Sent: Sunday, November 24, 2002 5:57 PM > > >To: [EMAIL PROTECTED]; Matt Butler > > >Subject: KX-T: Re: UCD question > > > > > > > > >Make the transfer to the UCD group a Blind transfer. You will need to > > >use the alternate transfer sequence to do this. This fixed it for me. > > > > > >rd > > > > > >----- Original Message ----- > > >From: "Matt Butler" <[EMAIL PROTECTED]> > > >To: <[EMAIL PROTECTED]> > > >Sent: Sunday, November 24, 2002 12:59 PM > > >Subject: KX-T: UCD question > > > > > > > > >Quick question for any UCD experts out there. > > > > > >I have a TVS100 running a custom menu. Call presses 1 for sales and the > > >TVS does a blind transfer to the group. If all agents are busy then the > > >call gets send to the UCD timetable. On expiration of time table, they > > >are supposed to transfer to an overflow extension which I have set to > > >forward automatically to v-mail. Everything works, DISA card play OGM, > > >etc. However on transfer, they are sent back to the auto attendant > > >instead of transferring to voice mail. > > > > > >Any ideas? > > > > > >Thanks, > > > > > >Matt > > > > > > > > >_________________________________________________________________ > > >KX-T Mailing list --- http://kxthelp.com/ > > >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > > > > > > > > > >_________________________________________________________________ > > >KX-T Mailing list --- http://kxthelp.com/ > > >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > > > >_________________________________________________________________ > >KX-T Mailing list --- http://kxthelp.com/ > >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > > > > > >_________________________________________________________________ > >KX-T Mailing list --- http://kxthelp.com/ > >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
